Security Operations Centre Operator Full Time UHN - West Park Healthcare (Paladin Security)

Paladin Security; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A security services provider in Toronto is seeking a full-time Security Operations Center Operator. This key role involves overseeing a healthcare command centre, managing security staff, and ensuring safety measures are followed. Candidates must possess a valid Ontario Security Guard License and have a degree in relevant fields. Extensive benefits, including health and dental insurance, career advancement opportunities, and a supportive work culture are offered.

Benefits

Opportunities for advancement and growth

Free Uniforms

Annual Boot Allowance

Security license reimbursement

Paid Vacation

Daily pay available

Qualifications

• A Valid Ontario Security Guard License.
• Proof of double Covid Vaccination.
• Immunization Record (measles, mumps, rubella, varicella, and TB skin tests).
• Certificates in Use of Force (UOF) and Management of Aggressive Behavior (MOAB).

Responsibilities

• Oversee the security platoon and operate command centre systems.
• Assist in training new staff and track security personnel.
• Manage Lost & Found and issue Visitor and Contractor badges.

Skills

Proficient in English (both oral and written)

Experience working in a command or dispatch centre

Education

Degree in Police Foundations, Protection, Security and Investigations, Criminology, or Border Services

Tools

First Aid and CPR Level C Certification

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Position: Security Operations Center Operator
Site: University Health Network - West Park Healthcare
Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours
Status: Full Time
Hours: Rotating Continental (0700 - 1900 / 1900 - 0700)

Pay Rate: $23.98/hr
Internal Posting Date: October 30, 2025
Internal Closing Date: November 5, 2025
External Closing Date: November 21, 2025

Job Description

In this key role, you will oversee a state-of-the-art healthcare command centre. Your role will include the following:

• SOC Operator is a shift lead role, responsible for the oversight of the security platoon.
• Responsible for orienting guards to their respective roles.
• Assist in tracking and deployment of security staff.
• Monitor and operate numerous command centre systems including, access control, CCTV, fire and life safety.
• Make emergency overhead announcements.
• Collaborate with the Security Coordinator on special projects.
• Assist in training new staff.
• Answer Telephones and dispatch calls from the command centre.
• Handle a variety of dispatch duties including incident call taking.
• Liaise with security staff, Paladin Operations Centre and assist with deployment.
• Liaise with visitors, clients and staff.
• Manage Lost & Found.
• Manage the issuance and return of facility keys and ID/Access cards.
• Issue Visitor and Contractor badges.
• Maintain a professional composure when dealing with unusual circumstances and people under conditions of urgency and in pressure situations.
• Write clear, concise, and legible reports.
• Communicates any concerns/issues with Site Coordinator.

Requirements

• A Valid Ontario Security Guard License
• Proficient in English (both oral and written)
• Degree in Police Foundations, Protection, Security and Investigations, Criminology, or Border Services
• Proof of double Covid Vaccination
• Immunization Record (measles, mumps, rubella, varicella, and TB skin tests 1 and 2)
• Valid First Aid and CPR Level C Certification (WSIB Approved)
• Experience working in a command or dispatch centre would be an asset
• Authorized to legally work in Canada
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
• Applicants lacking these certifications can opt into Paladin's UoF/MOAB certification program prior to their onboarding training to ensure they meet the requirements of the position
• Please be aware: The UoF/MOAB certification is not paid as it is a pre-requisite; however, Paladin will cover all of the costs of the training with a 6-month commitment to the position/availability

Why choose Paladin?

• Opportunities for advancement and growth
• Free Uniforms
• Annual Boot Allowance
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Work today, get paid today—daily pay available

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Client Service Manager

This is a Full-Time position

Number of Openings for this position: 1