Security Operations Analyst

Office Ally; Vancouver; On-site; CAD 127,000 - 141,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Job summary

Office Ally in Vancouver, Canada, is seeking a Security Operations Analyst to serve as the first line of defense for our security program. You will monitor and triage alerts across SIEM, EDR, identity, email security, and data protection, and take ownership of incidents from detection to resolution.

You will collaborate with security engineering, cloud, and IT operations; build runbooks and detection logic, perform threat hunting with KQL, review sign-in and device logs, and help ensure

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field or equivalent experience.
• 2+ years in a SOC, IT security, or incident response role.
• Working knowledge of Microsoft Sentinel and the Microsoft Defender suite (MDE, MCAS, Defender for Identity, Defender for Office 365).
• Ability to read and write KQL - comfortable building hunting queries and modifying analytics rules.
• Understanding of Active Directory and Entra ID fundamentals: sign-in flows, token lifetimes, Conditional Access, and MFA.
• Familiarity with email-based threat investigation - phishing triage, header analysis, and safe/unsafe sender management.
• Working knowledge of SOC 2, HIPAA, or HITRUST requirements and the role security operations plays in maintaining compliance.
• Clear written communication - your incident notes are part of the compliance audit trail.
• Ability to manage competing priorities in a fast-moving alert environment without losing investigative rigor.

Responsibilities

• Monitor and triage security incidents across our environment - assessing severity, investigating context, and closing or escalating with clear, complete documentation.
• Investigate Endpoint alerts: review device timelines, process trees, and file events; initiate live response sessions when needed.
• Analyze Internal alerts - risky OAuth applications, unusual download activity, shadow IT, and policy violations.
• Manage Security investigations - correlate log data, track User Behavior Analytics alerts, and coordinate vulnerability findings through triage and remediation.
• Track and document all incidents in tickets, maintaining complete investigative records that serve as audit evidence and support post-incident review.
• Triage - phishing, malicious attachments, BEC attempts, and user-reported messages.
• Review email threat investigation findings and coordinate remediation actions including message recall, sender block, and user notification.
• Monitor chat and file share activity for anomalous sharing behavior, external collaboration risks, and DLP policy hits.
• Run advanced hunting queries (KQL) to investigate indicators of compromise and identify threats not surfaced by automated rules.
• Perform log analysis across sign-in logs, MDE device events, email transport logs, and cloud activity logs.
• Use Identity logs to investigate on-premises login anomalies - lateral movement indicators, Kerberos abuse, and unusual authentication patterns.
• Identify patterns of false positives and contribute to tuning requests and suppression logic for high-volume alert sources.
• Review sign-in logs and Conditional Access policy results to identify compromised accounts, token abuse, MFA gaps, and authentication anomalies.
• Support identity-related incidents including AD lockout investigation, account compromise response, and offboarding verification.
• Verify Intune device compliance state during investigations - flag unmanaged or non-compliant devices involved in security events.
• Identify accounts with stale sessions, unrevoked tokens, or privilege inconsistencies and elevate for remediation.
• Respond to DLP incidents across mail and file share, coordinating with data owners on sensitive data policy violations.
• Support compliance program activities including control evidence collection, audit log review, and documentation of security control operation.
• Flag potential data exposure events and elevate to security engineering with complete investigative context.
• Write and maintain SOC runbooks and incident response procedures, keeping documentation current as the environment evolves.
• Contribute to playbook improvements and false-positive suppression logic based on real triage experience.
• Maintain accurate ticket incident records that support compliance audit trails and post-incident review.

Skills

KQL

Microsoft Sentinel

Microsoft Defender

Active Directory

Entra ID

Incident response

Jira

Email threat investigation

PowerShell

Communication skills

Education

Bachelors degree in Computer Science, IT, Cybersecurity, or related field

Tools

Microsoft Defender suite

Rapid7 InsightIDR

Palo Alto NGFW logs

Microsoft Intune

CompTIA Security+

PowerShell scripting

Jira for incident tracking

Job description

About Us

At Office Ally, we’ve been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions –from eligibility verification and claims management to revenue recovery and payment processing –that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care.

In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners.

At the core of our company are four key values that guide our mission and work:

• Ownership: We take pride in our responsibilities, driving results and taking accountability for the success of our projects.
• Empowerment: We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions.
• Innovation: We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology.
• Transparent Communication: Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust.

About the Role

The Security Operations Analyst serves as the first line of defense for Office Ally's security program, monitoring and triaging alerts across a broad set of security platforms spanning SIEM, endpoint detection and response, identity, email security, and data protection. This is a hands‑on role with real ownership: you'll close incidents, investigate anomalies, and help build the runbooks and detection logic that make the next response faster.

This role works closely with the security engineering team, cloud infrastructure, and IT operations to investigate threats, coordinate response actions, and maintain the audit trail required by our applicable regulatory and compliance obligations.

What You’ll Do

Incident Triage & Response

• Monitor and triage security incidents across our environment - assessing severity, investigating context, and closing or escalating with clear, complete documentation
• Investigate Endpoint alerts: review device timelines, process trees, and file events; initiate live response sessions when needed
• Analyze Internal alerts - risky OAuth applications, unusual download activity, shadow IT, and policy violations
• Manage Security investigations - correlate log data, track User Behavior Analytics alerts, and coordinate vulnerability findings through triage and remediation
• Track and document all incidents in tickets, maintaining complete investigative records that serve as audit evidence and support post-incident review

Email & Collaboration Security

• Triage - phishing, malicious attachments, BEC attempts, and user-reported messages
• Review email threat investigation findings and coordinate remediation actions including message recall, sender block, and user notification
• Monitor chat and file share activity for anomalous sharing behavior, external collaboration risks, and DLP policy hits

Threat Detection & Hunting

• Run advanced hunting queries (KQL) to investigate indicators of compromise and identify threats not surfaced by automated rules
• Perform log analysis across sign-in logs, MDE device events, email transport logs, and cloud activity logs
• Use Identity logs to investigate on-premises login anomalies - lateral movement indicators, Kerberos abuse, and unusual authentication patterns
• Identify patterns of false positives and contribute to tuning requests and suppression logic for high-volume alert sources

Identity & Access Monitoring

• Review sign-in logs and Conditional Access policy results to identify compromised accounts, token abuse, MFA gaps, and authentication anomalies
• Support identity-related incidents including AD lockout investigation, account compromise response, and offboarding verification
• Verify Intune device compliance state during investigations - flag unmanaged or non-compliant devices involved in security events
• Identify accounts with stale sessions, unrevoked tokens, or privilege inconsistencies and elevate for remediation

Data Protection & Compliance

• Respond to DLP incidents across mail and file share, coordinating with data owners on sensitive data policy violations
• Support compliance program activities including control evidence collection, audit log review, and documentation of security control operation
• Flag potential data exposure events and elevate to security engineering with complete investigative context

Documentation & Process Improvement

• Write and maintain SOC runbooks and incident response procedures, keeping documentation current as the environment evolves
• Contribute to playbook improvements and false-positive suppression logic based on real triage experience
• Maintain accurate ticket incident records that support compliance audit trails and post-incident review

What You’ll Need

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent experience or relevant industry certifications
• 2+ years in a SOC, IT security, or incident response role
• Working knowledge of Microsoft Sentinel and the Microsoft Defender suite (MDE, MCAS, Defender for Identity, Defender for Office 365)
• Ability to read and write KQL - comfortable building hunting queries and modifying analytics rules
• Understanding of Active Directory and Entra ID fundamentals: sign-in flows, token lifetimes, Conditional Access, and MFA
• Familiarity with email-based threat investigation - phishing triage, header analysis, and safe/unsafe sender management
• Working knowledge of SOC 2, HIPAA, or HITRUST requirements and the role security operations plays in maintaining compliance
• Clear written communication - your incident notes are part of the compliance audit trail
• Ability to manage competing priorities in a fast-moving alert environment without losing investigative rigor

Nice to Have

• Rapid7 InsightIDR experience - LEQL queries, investigation dashboards, UBA alert triage
• Exposure to Palo Alto or similar NGFW log analysis
• Familiarity with Microsoft Intune device compliance and endpoint management concepts
• CompTIA Security+, SC-200 (Microsoft Security Operations Analyst), or equivalent certification
• Experience with PowerShell for basic automation, log parsing, and remediation scripting
• Prior experience supporting SOC 2 Type II, HITRUST, or HIPAA audit evidence collection
• Healthcare, SaaS, or regulated industry background
• Experience working in Jira for incident tracking and workflow management

Travel Requirements

• This role requires up to 5% travel, which may include client meetings, team gatherings, or company events.
• Travel will typically be scheduled in advance and supported by the company.

Pay Transparency

Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate’s qualifications, relevant experience, and internal equity.

$90,000 – $100,000 USD

Why You’ll Love Working at Office Ally

At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We’re driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an Office Ally employee, you’ll be at the heart of our efforts to deliver exceptional service and software solutions to our clients in the healthcare space.

EEO Note

Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.