Security Manager (Operations)

Paladin Security; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading security firm in Winnipeg, Canada, seeks a Security Manager to oversee all operations, ensuring compliance with client expectations and company standards. The role involves training staff, managing emergencies, and maintaining morale, with a focus on leadership and customer service. Candidates should have at least two years of security management experience and a background in law enforcement. The position offers competitive benefits including medical and dental insurance, as well as paid vacation.

Benefits

Medical Insurance

Dental Insurance

Paid Vacation

Qualifications

• Minimum of two years of experience in a front-line Security Management role.
• Strong communication, organizational, and client service skills required.
• Proven ability to build and maintain effective working relationships.

Responsibilities

• Ensure services align with client expectations and company standards.
• Manage and respond to emergencies in a timely and effective manner.
• Oversee and coordinate training for new and existing staff.

Skills

Leadership

Communication

Organizational skills

Client service skills

Analytical skills

Problem-solving

Education

High School Diploma/GED

Post secondary education in law enforcement

Job description

Position Overview

The Security Manager is responsible for the overall leadership, training, discipline, and implementation of site-specific Standing Operating Procedures (SOPs). This position requires full ownership of scheduling and operational oversight on a 24/7 basis, ensuring all directives provided by the client are achieved promptly and effectively. The Security Manager also plays a key role in maintaining team morale, welfare, and performance standards across the site.

Essential Job Functions

• Ensure all services delivered by assigned staff align with client expectations, Paladin’s Code of Ethics, and company standards.
• Manage and respond to emergencies in a timely, professional, and effective manner.
• Ensure all security staff are fully trained and familiar with Post Orders and Standing Operating Procedures.
• Oversee and coordinate training for new and existing staff, including all company-mandated programs.
• Verify that all security personnel complete onboarding and required training within the first month of employment.
• Ensure all guards are properly trained in report writing and documentation standards.
• Address and resolve on-site personnel issues through effective conflict resolution and internal investigations.
• Remain accessible to assist with emergency calls or site needs outside of standard working hours.
• Provide consistent monitoring and support to the site team to ensure operational excellence.
• Maintain appropriate staffing levels to ensure 24/7 security coverage of the site.
• Review, complete, and submit all required reports accurately and within the timelines defined by the client or company standards.
• Maintain comprehensive knowledge of site-specific SOPs, National Standards, and Post Orders.
• Demonstrate detailed operational knowledge of the site’s Fire Safety Plan.
• Conduct probationary and annual evaluations for all security personnel under supervision.
• Perform after-hours quality control checks to verify that security patrols and site coverage meet required standards.
• Ensure all team members maintain professional appearance and behavior in accordance with Post Orders and Paladin’s dress code policy.
• Confirm that the Security Desk maintains updated Occupational Health and Safety (OHS) manuals at all times.

Required Skills and Qualifications

• Minimum of two (2) years of experience in a front-line Security Management role within a medium to large organization.
• Post secondary education in law enforcement from a recognized institution or equivalent experience.
• Strong communication, organizational, and client service skills.
• Demonstrated leadership, including the ability to coach, mentor, and motivate team members.
• Proven ability to build and maintain effective working relationships with both internal colleagues and external clients.
• Commitment to teamwork, collaboration, and achieving shared objectives.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to work a full-time day shift (Monday to Friday) with flexibility to respond to urgent or after-hours incidents when required.

Application Method

All interested candidates are encouraged to apply online through the Paladin Security website under the Careers section.

Education Requirements

• High School Diploma/GED
• Minimum 2 year experience in security
• Post secondary education in law enforcement from a recognized institution or equivalent experience
• Previous managerial/supervisory experience

Certification Requirements

• First Aid, CPR Level C
• Valid Manitoba Security Guard License
• Authorized to legally work in Canada
• Minimum of 2 Years Security Experience

Benefits

Medical Insurance, Dental Insurance, Paid Vacation

Additional Information

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Number of Openings for this position: 1