Security Manager

Gateway Casinos & Entertainment; Edmonton; On-site; CAD 73,000 - 75,000; Full time

Job summary

A prominent gaming and entertainment company in Edmonton is seeking a Security Manager to oversee safety and security operations. This role requires strong leadership skills, experience in law enforcement or security management, and a customer service focus. The ideal candidate will have proven managerial experience and the ability to ensure compliance with gaming regulations. Join a dynamic team committed to professionalism and excellence in service delivery.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Development and training opportunities

Family and friends discounts on various services

Qualifications

• Five or more years of managerial experience in a related field.
• Proven high level of customer service.
• Working knowledge of computer software packages.
• Ability to obtain registration with provincial gaming and alcohol regulatory body.

Responsibilities

• Ensure safety and security of employees, patrons, and assets.
• Manage security department processes and customer service.
• Lead, train, and mentor security team.
• Conduct investigations and manage incident responses.
• Maintain building access and coordinate evacuation initiatives.

Skills

Customer Service

Organizational skills

Analytical skills

Interpersonal skills

Communication skills

Managerial skills

Education

University degree or college diploma in law enforcement or criminal justice

Current CPR and First Aid Certificate

Conflict Resolution Training Certificate

Job description

Edmonton,AB Casino/BingoFull-Time (Regular)

Job Type: Full-Time
Salary: $73,146 to $75,000

The Gateway to Your Future

We are seeking motivated and diligent professionals who believe in going the extra mile to provide the level of professionalism that Gateway is famous for. The Security Manager is critical to the continued success of our operations. The primary goal of this position is to manage the security activities and ensure that customer service, security standards and policies and procedures are followed. In this role, you will lead your team in compliance with provincial alcohol and gaming regulations and all applicable laws, policies and procedures.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Responsible for the safety and security of employees, patrons, and company assets.
• Ensures that all aspects of the Security department meet and or exceed the casino and regulators standards, policies and procedures. Manages, contributes and applies strategies to improve processes, standards, customer service and team morale.
• Manages and participates in the security team activities and shifts by leading, training, mentoring, evaluating, and providing feedback as appropriate. Develops and manages staff to achieve high levels of performance and customer service. Oversees the human resources issues, performance, safety and recruitment needs of the department
• Conducts investigations, determines findings and informs to casino management, regulatory and police.
• Responsible for responding to major occurrences, such as fire alarms, bomb threats and evacuations.
• Maintains building access and egress controls and ensures that department initiatives such as building evacuation, are coordinated with department and casino staff.
• Retains a thorough and updated knowledge of company policies and procedures, provincial and local regulations for casino operations.
• Liaises with the management team and participates in casino initiatives.
• Exceptional networking skills (internal/external, other industry contacts, regulatory agencies, etc)
• Develop and control your departmental budget, monitoring overtime, tracking scheduled hours, and managing operational expenses

What You Bring

• A university degree or college diploma in law enforcement, criminal justice or comparable working experience, including completion of a management training program
• Managerial experience in a related field of five (5) or more years
• Proven high level of Customer Service
• Strong organizational, interpersonal, analytical, communication and managerial skills
• Working knowledge of computer software packages
• Previous gaming experience or knowledge of the gaming industry
• Current CPR and First Aid Certificate along with a Conflict Resolution Training Certificate (or equivalent course)
• The ability to obtain registration with provincial gaming and alcohol regulatory body.

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.