Security Installation Coordinator

Johnson Controls; Delta; On-site; CAD 54,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation, holidays, and sick time

Comprehensive benefits package

Pension

Employee discount programs

Langley office-based role

Job summary

Johnson Controls is seeking a customer-focused coordinator to manage installation projects end-to-end in our Langley office. You will schedule, track progress, and communicate with customers and internal teams to ensure on-time delivery and compliant closeout of each installation.

The role emphasizes strong organizational skills, 1+ year of customer service experience, and proficiency with Outlook and Excel, in a busy, office-based setting.

Qualifications

• High School Degree or equivalent.
• At least 1 year of customer service experience.
• Strong organizational skills.
• Ability to communicate in a professional business manner.

Responsibilities

• Organize and schedule installations from first contact to contract closeout.
• Perform welcome calls within 48 hours of job booking.
• Coordinate technicians and vendors to ensure on-time installation completion.
• Create job packets and provide installers with required forms.
• Track materials and update the Installation Backlog Tool.
• Ensure paperwork meets Zero Harm safety policy and timely closeout.

Skills

Customer service

Organizational skills

Professional communication

Education

High School Degree or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Job description

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Here’s What We Have To Offer

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including pension, medical, dental, and vision care - available from day one.
• Encouraging and collaborative team environment.
• JCI Employee discount programs (The Loop by Perk Spot).
• This position is primarily office-based and located at our Langley office.

What You Will Do

• Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
• Perform welcome calls to each customer within 48 hours of job booking.
• Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc.
• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
• Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Track and verify on-time delivery off all materials needed to complete installations.
• Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
• Authenticate and process all necessary paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy.
• Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments.
• Facilitate the closing of each installation job either directly or through follow up with various other departments.

How You Will Do It

• Communicate with customers, both internal and external, via telephone, email or internal program.
• Work with Sales and National Account teams on any installation concerns.
• Work with installers, sub-contractors, install manager and material handlers.
• Work with vendors regarding material shipments

Required

What we look for

• High School Degree or equivalent
• At least 1 year of customer service experience.
• Strong organizational skills.
• Ability to communicate in a professional business manner.

Preferred

• Knowledgeable in Microsoft (Especially Outlook and Excel).
• Excellent written and verbal communication skills.
• Ability to handle several tasks simultaneously.
• Ability to work in a fast paced, team-oriented environment

HIRING SALARY RANGE: $54,200-$72,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us