Security Agent (Part-Time)

FAIRMONT; Ottawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

A luxury hotel chain in Ottawa is seeking a Security personnel to ensure the safety and security of guests and premises. The role requires previous experience in security, along with certification in CPR, First Aid, and a Valid Ontario Security Guard License. The ideal candidate will demonstrate strong interpersonal skills and the ability to work in a fast-paced environment. This position supports a commitment to diversity and inclusion in the workplace.

Qualifications

• Previous experience in a security role is required.
• Valid Ontario Security Guard License.
• Certification in CPR and First Aid is required.
• Smart Serve certification is required.
• Ability to obtain security clearance and Bylaw deputization.

Responsibilities

• Ensure the overall safety and security of hotel guests, colleagues, and premises.
• Conduct regular floor patrols and report any issues.
• Respond to all emergency situations and provide First Aid and CPR as required.
• Maintain accurate records of security logs and guest interactions.

Skills

Interpersonal skills

Problem-solving

De-escalation skills

Communication

Ability to work under pressure

Attention to detail

Team-oriented collaboration

Bilingualism

Education

University / College degree in a related discipline

Tools

Microsoft Windows applications

Job description

Job Description

Reporting to the Director of Security & Loss Prevention, you will serve as a Guardian and Protector, ensuring the safety and well-being of employees, guests, and visitors. With your attentiveness, efficiency, and commitment, you will contribute to maintaining a safe and enjoyable environment for both the workplace and travel destination.

• Consistently offer professional, friendly, and engaging service.
• Ensure the overall safety and security of hotel guests, colleagues, and premises.
• Patrol 665,000 sq. ft., identifying insecurities and fire hazards.
• Conduct regular floor patrols, cash counts, and crowd control.
• Report and address any fire hazards or health and safety concerns.
• Report and investigate accidents, complaints, criminal activity, and crisis situations.
• Investigate violations of laws or hotel policies and report findings.
• Conduct thorough investigations of security incidents, accidents, or policy violations, ensuring all incidents are documented properly.
• Act as a member of the Emergency Response Team, responding to fires, accidents, safety concerns, and calls for medical assistance.
• Respond to all emergency situations and provide First Aid and CPR as required.
• Assist guests with hotel facilities in an informative and helpful way.
• Be aware of and sensitive to the diverse backgrounds of guests, ensuring respectful and professional interactions.
• Follow department policies, procedures, and service standards.
• Adhere to all safety policies.
• Work cohesively with other hotel departments, such as maintenance and guest services, to ensure safety standards.
• Conduct key control audits and maintain key control records.
• Maintain clear and accurate records of security logs, shift reports, and guest interactions for accountability and compliance with hotel policy.
• Perform other duties as assigned.

Qualifications

• Previous experience in a security role is required.
• Valid Ontario Security Guard License.
• Certification in CPR and First Aid is required.
• Smart Serve certification is required.
• Ability to obtain security clearance and Bylaw deputization.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work well under pressure in a fast‑paced environment.
• Highly responsible, reliable, and accountable.
• Professional presentation and demeanor.
• Ability to focus on guest needs, remaining calm and courteous at all times.
• Team‑oriented, with the ability to collaborate effectively with colleagues.
• De‑escalation skills, with comfort in using force and compliance techniques.
• Proficient in Microsoft Windows applications.
• Bilingualism is preferred, with proficiency in English required and French highly desirable.
• A University / College degree in a related discipline is preferred.
• Experience in securing high‑profile individuals or events is an asset.
• Strong organizational skills, with the ability to manage multiple tasks simultaneously while maintaining attention to detail.

Additional Information

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Physical Aspects of Position

• Frequent sitting throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.