Sector Capacity Services Manager

BC Non-Profit Housing Association; Vancouver; Hybrid; CAD 80,000 - 101,000; Full time

Job summary

A Non-Profit Organization in Metro Vancouver seeks a Sector Capacity Services Manager to lead development and implementation of support services for non-profit housing providers. The role requires a strong background in project management, strategic planning, and an understanding of the housing sector. This position offers a salary range of $80,400 to $100,500 along with various benefits including flexible work hours and hybrid working arrangements.

Benefits

Family-flexible work hours

3% RRSP matching

15 days vacation

Premium health and dental coverage

Transportation and Communications Allowance

Employee discounts

Qualifications

• Minimum 5 years of experience in program or service development.
• Demonstrated experience in project management and stakeholder engagement.
• Proficiency in financial modeling software is nice to have.

Responsibilities

• Lead the development and implementation of new support services.
• Conduct market research for potential fee-for-service offerings.
• Prepare reports to share progress and outcomes with stakeholders.

Skills

Strategic thinking

Analytical skills

Project management

Stakeholder engagement

Communication skills

Education

Post-secondary degree in business administration or related field

Graduate degree or post-graduate certificate

Tools

Microsoft Office Suite

Project management tools

Job description

Overview

Right now, we are looking for a Sector Capacity Services Manager to join our team!

BCNPHA is the leading voice for non-profit housing providers in British Columbia. We represent and support over 600 non-profit housing societies that manage more than 60,000 affordable housing units across 2,000 sites in the province. We provide essential services, education, networking opportunities, and advocacy for policy changes that foster affordable housing. Learn more about us at www.bcnpha.ca.

Your New Role

The Sector Capacity Services Manager leads the design and implementation of our sector capacity services, aimed at expanding supports for the non-profit housing sector. This role shapes innovative support services, explores new revenue models for BCNPHA, and contributes to strategic planning to sustain and grow sector operations.

What You Will Do

• Lead the development and implementation of new support services for non-profit housing providers to strengthen operational sustainability and enable sector growth in alignment with BCNPHA’s strategic plan.
• Collaborate with the Director to define the scope, priorities, and structure of the new Sector Capacity Services team.
• Design and manage pilot initiatives, including evaluation frameworks and stakeholder engagement strategies.
• Conduct market research and feasibility assessments to identify potential fee-for-service offerings and other revenue-generating opportunities.
• Design, launch, and refine sector support services, including outreach and engagement strategies to build a sustainable client base.
• Coordinate cross-functional project teams and working groups to ensure timely delivery of strategic initiatives.
• Develop business plans, proposals, and presentations to support internal decision-making and external partnerships.
• Work with the policy team to monitor sector trends, policy developments, and emerging needs to inform program design and continuous improvement.
• Collaborate with the education team to identify, design, and support delivery of new sector training opportunities.
• Build and maintain relationships with housing providers, sector partners, and funders to support collaborative service delivery.
• Prepare reports, dashboards, and communications materials to share progress, outcomes, and impact with internal and external stakeholders.

What You’ll Need to Succeed

• Education Requirements
  • Must Have: Post-secondary degree in business administration, non-profit administration, public policy, social sciences, or a related field.
  • Nice to Have: Graduate degree or post-graduate certificate in a relevant discipline (e.g., MBA, MPA, MUP) is an asset.
  • Project management certification.
• Experience Requirements
  • Must Have: Minimum 5 years of experience in program or service development, strategic planning, or business operations.
  • Must Have: Demonstrated experience in project management and stakeholder engagement.
  • Nice to Have: An understanding of the housing system and the community housing sector is a strong asset.
  • Experience working with other mission-driven organizations and/or member-based organizations.
  • Experience developing accessible tools/templates/resources for organizations.
  • Experience developing and implementing fee-for-service models or social enterprise initiatives.
• Technical skill requirements
  • Must Have: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Experience with project management tools and data analysis platforms.
  • Nice to Have: Familiarity with CRM systems, data visualization tools, or financial modeling software.
• Soft Skill Requirements
  • Must Have: Strong strategic thinking and analytical skills to assess sector needs and design effective solutions.
  • Excellent communication skills, including the ability to prepare compelling reports and presentations.
  • Proven ability to lead cross-functional teams and manage complex projects.
  • Demonstrated relationship-building skills with internal and external stakeholders.
  • Ability to work collaboratively across the organization to set and deliver on mutual strategic goals.
  • Nice to Have: Change management experience, particularly in launching new programs or departments.
  • Comfort navigating ambiguity and shaping new business areas.

What We Offer

At BCNPHA, you’ll have the opportunity to grow and develop alongside a diverse team of passionate professionals dedicated to creating positive change in British Columbia’s non-profit housing sector. We offer a great benefits package, a supportive work environment, and the chance to contribute to the community. The salary range for this position is $80,400 to $100,500, determined based on skills, experience, and qualifications.

• Family-flexible work hours
• Hybrid model, with minimum two days in the office
• 3% RRSP matching
• Vacation allotment starts at 15 days and increases with tenure
• 15 days - sick and personal time
• Premium coverage on extended health, dental care, and vision care
• Health spending account
• Basic life insurance
• 2-week winter closure in addition to vacation time
• Additional agency holidays (2 additional statutory holidays)
• Transportation and Communications Allowance
• Summer Fridays
• Employee discounts

Additional Information

• Flexible work schedules involving the occasional evening/weekend work due to project events
• Some travel throughout British Columbia required

What You Need to Do Now

Ready to join our team? Follow these steps to apply through our Housing Job Match portal:

1. Visit the Housing Job Match portal: Go to Housing Job Match and create an account if you don’t have one.
2. Complete your profile: Ensure your resume, cover letter, and relevant information are up to date.
3. Search for our job posting: Find the job by title Sector Capacity Services Manager or by BCNPHA.
4. Submit your application: Click "Apply Now" and follow the portal instructions.
5. Track your application: Log in to track status anytime.

BCNPHA is an equal opportunity employer and does not discriminate on the basis of age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity or expression, sex, or sexual orientation. We particularly encourage applicants who are women, racialized individuals, Indigenous peoples, and persons with disabilities.

We look forward to reviewing your application!