Seasonal Team Member

Michaels; Hamilton; Vor Ort; CAD 25.000 - 29.000; Teilzeit

Benefits dieser Stelle

Health benefits

Employee discounts

Paid time off

Zusammenfassung

Michaels is hiring for a Retail Seasonal PT Customer Service Team Member in Hamilton, Ontario. You will deliver friendly customer service, help shoppers find products, and ensure a fast checkout while supporting store operations.

The role involves standing for long periods, lifting, and assisting with truck unloads and merchandise recovery. Prior retail or customer service experience is preferred, with a positive attitude and teamwork mindset.

Qualifikationen

• Retail or customer service experience preferred.
• Stand for long periods and lift/move items in a store environment.
• Able to work nights, weekends and mornings as needed.

Aufgaben

• Help customers shop, locate products, and provide solutions.
• Provide fast, friendly checkout with accurate cash handling.
• Promote Rewards program and Private Label Credit Cards; enroll customers.
• Educate customers on Voice of Customer (VOC) survey.
• Assist with Omni-channel processes (BOPIS, SFS).
• Participate in truck unload, stocking, and planogram processes.
• Maintain merchandise recovery and in-stock standards; support store recovery.
• Support shrink and safety programs; adhere to SOPs and company policies.
• Interact positively with customers and promote the brand image.
• Cross-trained in Custom Framing selling and production.

Kenntnisse

Customer service

Cash handling

Sales

Omni-channel

SOP compliance

Teamwork

Framing knowledge

Jobbeschreibung

Store - TOR-HAMILTON, ONDeliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Preferred Type of experience the job requires

• Retail and/or customer service experience preferred

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

Total Base Pay Range for this Position:

$17.95 - $20.80

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Become part of our team as a Retail Seasonal PT Customer Service Team Member, delivering friendly customer service and supporting store operations. Engage with customers, assist with shopping, and ensure a fast, efficient checkout. Ideal for individuals with a positive attitude and a passion for customer interaction.

Join our team as a Customer Service Team Member, delivering friendly service and supporting customers in finding products and efficient checkout. You will help maintain store standards and assist with merchandise duties. Ideal for those with a positive attitude and experience in retail or customer service.

We are looking for a Seasonal Customer Service Team Member to deliver friendly service, assist customers in finding products, and ensure a fast, efficient checkout. The role involves supporting store operations and maintaining recovery standards. Ideal for individuals with a positive attitude and experience in customer service.