Seasonal Support Associate

COACH; Vaughan; On-site; CAD 30,000 - 60,000; Part time

Job summary

A luxury retail brand is seeking individuals to join their Vaughan team. Responsibilities include delivering exceptional customer service, ensuring store operations run smoothly, and collaborating with peers. Ideal candidates will demonstrate strong communication skills and adaptability in a retail environment. This position may require lifting and carrying products. A flexible schedule is essential for business needs during peak periods.

Qualifications

• Effective communication skills with customers and team members.
• Mobility to navigate sales and stock areas.
• Capability to lift and transport products up to fifty pounds.

Responsibilities

• Meet customer needs through solution-oriented service.
• Complete daily operational tasks to maintain store standards.
• Promote a team selling environment.

Skills

Customer service skills

Teamwork

Adaptability

Selling techniques

Problem solving

Job description

Selling and Service

• Meets customer needs through solution-oriented and forward thinking
• Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
• Demonstrates Coach's Selling and Service expectations at all times
• Flexes personal selling techniques to contribute to overall store financial results
• Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
• Works with multiple customers simultaneously and breaks away as appropriate
• Follows up with customers consistently and genuinely to influence/close the sale
• Sensitive to customers' needs and tailors approach by reading cues
• Ensures all daily tasks are completed without negatively impacting service or Coach standards

Workplace and Environment

• Creates enthusiasm and positivity for a shared vision and mission
• Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors
• Demonstrates confidence when working with customers
• Takes initiative; has a high-level of ownership and accountability for individual results
• Welcomes feedback and adapts behaviors as appropriate
• Represents Coach as a brand ambassador at all times
• Is adaptable and flexible to change
• Maintains a calm and professional demeanor at all times
• Handles and offers solutions to customer issues appropriately and involves a manager when necessary
• Promotes and endorses a team selling environment

Operations

• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
• Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
• Replenishes inventory on sales floor as needed
• Processes shipments as needed

Additional Requirements

Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule

Ability to work a flexible schedule to meet the needs of the business during Thanksgiving weekend