Seasonal Ski Lodge Associate, Notchview

The Trustees of Reservations; Windsor; On-site; CAD 30,000 - 60,000; Part time

Job summary

A conservation organization is seeking a Seasonal Ski Lodge Associate based at Notchview Reservation in Windsor, Ontario. In this part-time role (28 hours/week max.), you will assist with visitor services, manage ski rentals, and maintain lodge operations during the winter season. Strong customer service skills and a passion for the outdoors are essential. The position runs from December 1st to March 1st and requires weekend availability.

Benefits

Sick time

Access to museums and cultural institutions

Discounted event tickets and merchandise

Qualifications

• Ability to handle customer service scenarios with professionalism.
• Comfortable using computerized sales systems.
• Reliable transportation for winter travel.
• Ability to lift upwards of 40 pounds.

Responsibilities

• Conduct visitor relations and sales of tickets and rentals.
• Assist with lodge maintenance and cleaning tasks.
• Monitor ski conditions and manage visitor questions.
• Support stewardship operations as needed.

Skills

Customer service

Sales system operation

Basic first aid knowledge

Cross-country skiing interest

Job description

Who We Are:

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is Massachusetts’ premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non‑profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org.

Posting Information:

Salary/Hourly Rate: $16.50 - $18

Hours per week: Up to 28, weekend hours required

Job Classification: Seasonal, Nonexempt

Job Type: Onsite

Duration: 12/1/25 - 3/1/26

Location: Notchview, Windsor, MA

What You’ll Do:

Your Impact:

The Ski Lodge Associate is a part‑time (28hrs/week max.), seasonal position based at Notchview Reservation in Windsor, MA. Notchview is the largest property owned by The Trustees and offers over 25 miles of recreational trails. In the winter, Notchview hosts a Community Nordic Skiing program; including groomed ski trails, basic amenities offered at the Budd Visitor Center, ski rentals, and limited public programming partnerships.

The Role:

As a Seasonal Ski Lodge Associate, you are a front‑line visitor services position contributing the ski lodge’s daily functions. The Ski Lodge Associate will report directly to the Stewardship Team Leader and will be directed on daily tasks and responsibilities by the Lodge Manager. Hours and term of this seasonal position is subject to weather conditions, but the season is likely to run from late November through early March. This includes but is not limited to: day ticket & membership sales, daily lodge cleaning, managing fires in the wood stove, answering visitor questions regarding Notchview’s ski conditions and trails, assisting visitors, and ski/snowshoe rental equipment transactions. The Notchview Ski Center Associate demonstrates excellent customer service skills, a willingness to be flexible, can multi‑task, and is enthusiastic about the outdoors while promoting the mission of The Trustees. The Ski Center Associate is also expected to protect visitor safety by explaining and enforcing rules and regulations and assist with emergencies. Hours are dependent on weather conditions.

Specifically, you’ll:

• Conduct visitor relations and counter sales of tickets, memberships, ski rentals.
• Assist visitors with ski/snowshoe rentals.
• Operate a computerized point of sale system.
• Assist with set‑up and daily maintenance of Lodge. Including, but not limited to opening and closing of facilities, cleaning and stocking of bathrooms and public spaces, managing wood fire heat sources, shoveling and salt/sand public access areas around the lodge, ski rental area clean‑up.
• Read daily ski report to be able to answer questions regarding ski/snow conditions.
• Monitor radio communications with grooming staff and ski patrol.
• Maintain simple café area.
• As time allows and as needed, support stewardship operations in maintenance of trails and entrance areas.
• Other duties as assigned with or without accommodation.

This is a seasonal, nonexempt position [28 hours per week] reporting directly to Ski Lodge Manager.

Skills and Experience:

Required:

• Able to interact with visitors and handle tactfully a variety of customer service scenarios with professionalism and care.
• Comfortable using a computerized sales system, able to handle cash register sales and reconcile daily accounts in a fast‑paced and busy atmosphere.
• Must have reliable transportation for winter travel to the work location.
• Must be able to lift upwards of 40 pounds.

Preferred:

• Interest/experience in cross‑country skiing is highly desirable, but not required.
• Current CPR and basic first aid certification desirable.

Eligibility Criteria:

• Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment.
• A valid driver’s license, as well as a satisfactory driving record as outlined in The Trustees’ driving policy.
• A satisfactory criminal background (CORI) check.
• Must be available to work weekends and holidays, particularly when snow is on the ground. Hours may be reduced depending on snow and weather conditions.

Don’t quite have all the skills and experience listed above? We still want to hear from you! Research shows that historically marginalized groups are less likely to apply if they do not meet every single requirement. We are committed to building a diverse team and encourage you to apply even if you are missing some of the skills and experience above.

Questions? Contact our People team at [e-mail]

Your Benefits:

• Sick time: 40 hours
• Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.
• Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.

Equal Opportunity and Diversity:

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

The Trustees’ commitment to advancing the organization’s vision for this work may be found here: Diversity, Belonging, Inclusion and Equity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are committed to creating an inclusive and accessible work environment. To request reasonable accommodations during the application or interview process, please contact us at [e-mail].

Cost Center: 4867-122-0000

Driving Requirements: Under 10k