Seasonal Sales Support - Vancouver Burrard

Tiffany & Co.; Vancouver; On-site; CAD 25,000 - 30,000; Full time

Job summary

Tiffany & Co. is seeking Seasonal Team Members to embody the Tiffany brand in every client interaction during the holiday season. You will greet Clients warmly, assist with services, and contribute to memorable luxury experiences.

Ideal candidates bring strong communication and customer service skills, prior luxury or hospitality experience, and the ability to work non-traditional hours including nights, weekends and holidays. Authorization to work in Canada is required.

Qualifications

• Excellent communication skills, both verbal and written.
• Previous retail or luxury retail or client-related experience (hospitality, etc.).
• Strong customer service skills and ability to prioritize while handling multiple tasks.

Responsibilities

• Be an effective brand ambassador, warmly welcoming Clients and ensuring a memorable experience.
• Improve Client experience with hospitality and store amenities to build personalized experiences and support sales and service.
• Assist with engraving station where applicable.
• Lead floor waiting list when needed.
• Keep hospitality area stocked, orderly and clean.
• Communicate potential service issues with waiting clients to management.
• Assist sales with boxing, wrapping, replenishing POS and gifting supplies, and maintaining organized sales floors.
• Support operations with policies, procedures and after-sales servicing for optimal store operations.
• Assist with inventory and special projects as needed.

Skills

Excellent communication

Retail experience

Customer service

Non-traditional hours

Job description

Job Description

Tiffany & Co.

Tiffany & Co. Seasonal Team Members hold the critical position of embodying the Tiffany brand in each and every Client interaction during the holiday season. Our seasonal Team Members are excellent communicators and positive brand ambassadors, helping to convey memorable experiences for our Client s. Their passion for Tiffany is conveyed in every Client interaction. We welcome you to be a part of the next generation luxury jeweler where we create legendary beauty with freedom, wit and joy.

As a Seasonal Team Member you will:

• Be an effective brand ambassador, ensuring Clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Tiffany brand.
• Improve the Client experience with hospitality and store amenities to build personalized experiences with the goal of positively impacting both sales and service.
• Assist with engraving station where applicable.
• Accurately lead floor waiting list if applicable.
• Ensure hospitality area is fully stocked, orderly and clean.
• Communicate with management any potential service issues with waiting clients.
• Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized and performing all POS functions after a client’s purchase decision is finalized.
• Assist operations team with operational policies and procedures and after sales servicing to ensure store operations run optimally.
• Assist with inventory and special projects as needed.

Experience

Required:

• Ability to work non-traditional business hours including nights, weekends and holidays.
• Previous retail or luxury retail or Client related experience (i.e. hospitality, etc.).
• Strong communication skills, both verbal and written, Client service skills and the ability to prioritize while balancing multiple tasks is required.
• Capability to work with a diverse client base.
• Ability to work in a fast-paced, changing environment.
• Authorization to work in Canada

The hiring range for this position is $18.00 - $22.00. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.