Seasonal Sales Support - Contact Centre - Vancouver

Tiffany & Co; Vancouver; Hybrid; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Sales commission

Job summary

Tiffany & Co. seeks Seasonal Team Members in Vancouver to embody the Tiffany brand during the holiday season. You will greet clients, deliver hospitality, and assist with engraving, boxing, and POS duties to create memorable experiences.

Responsibilities include maintaining a welcoming store environment, supporting the sales team, handling inventory, and assisting operations. Availability for nights, weekends and holidays is required; authorization to work in Canada.

Qualifications

• Ability to work non-traditional hours including nights, weekends and holidays.
• Previous retail or luxury retail or Client related experience.
• Strong communication and client service skills, with the ability to prioritize multiple tasks.
• Ability to work with a diverse client base.
• Authorization to work in Canada.

Responsibilities

• Be an effective brand ambassador, ensuring Clients are warmly welcomed and have a memorable experience.
• Improve the Client experience with hospitality and store amenities to drive sales and service.
• Assist engraving station where applicable.
• Accurately lead floor waiting list if applicable.
• Ensure hospitality area is fully stocked, orderly and clean.
• Communicate with management any potential service issues with waiting clients.
• Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keep POS stations and sales floor organized.
• Assist operations team with policies and after sales servicing to ensure store operations run optimally.
• Assist with inventory and special projects as needed.

Skills

Brand ambassador

Communication

Customer service

Flexible hours

Team player

Job description

Tiffany & Co. Seasonal Team Membershold the critical position of embodying the Tiffany brand in each and every Client interaction during the holiday season. Our seasonal Team Membersare excellent communicators and positive brand ambassadors, helping to convey memorable experiences for our Client s. Their passion for Tiffany is conveyed in every Client interaction. We welcome you to be a part of the next generation luxury jeweler where we create legendary beauty with freedom, wit and joy.

As a Seasonal Team Member you will:

• Be an effective brand ambassador, ensuring Clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Tiffany brand.
• Improve the Client experience with hospitality and store amenities to build personalized experiences with the goal of positively impacting both sales and service.
• Assist with engraving station where applicable.
• Accurately lead floor waiting list if applicable.
• Ensure hospitality area is fully stocked, orderly and clean.
• Communicate with management any potential service issues with waiting clients.
• Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized and performing all POS functions after a client’s purchase decision is finalized.
• Assist operations team with operational policies and procedures and after sales servicing to ensure store operations run optimally.
• Assist with inventory and special projects as needed.

Experience

Required:

• Ability to work non-traditional business hours including nights, weekends and holidays.
• Previous retail or luxury retail or Client related experience (i.e. hospitality, etc.).
• Strong communication skills, both verbal and written, Client service skills and the ability to prioritize while balancing multiple tasks is required.
• Capability to work with a diverse client base.
• Ability to work in a fast-paced, changing environment.
• Authorization to work in Canada

The hiring range for this position is $18.00 - $22.00. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. This role is also eligible for sales commission.