Description
Position Overview
The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.). Reports To: Store Management.
Essential Functions
- Customer Experience
- Greeting Customers: Greet customers immediately upon entering the store with a smile and sincere non‑business‑like greeting.
- First Impressions: Create a positive first impression for the customer through an energetic attitude and adherence to dress code.
- Cooperation & Dependability: Task Completion, Punctuality, Teamwork, Policy Adherence (100% of GUESS Policies and Procedures), Housekeeping.
- Store Standards: Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness.
- Product Information: Provide customers with current relevant information about the product.
- Fitting Room Service: Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale.
- Cash Wrap Efficiency: Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database.
- Customer Appreciation: Sincerely thank all customers for shopping at GUESS as they exit the store.
- Personal Performance Sales Goals: Meet or exceed the Sales per Hour (SPH) result as assigned by management.
- Miscellaneous Responsibilities
- Meetings and Functions: Participate in and attend all store meetings and other related functions.
- Positive Attitude: Represent a positive attitude toward the merchandise and the company.
- Inventory Participation: Participate in all inventories.
- Additional Duties: Assume and complete other duties as assigned by store management.
Physical Requirements
Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts.
Job Requirements
- Customer Service Skills: Excellent communication and customer service skills.
- Retail Experience: Previous retail experience preferred.
- Team Player: Ability to work well in a team‑oriented environment.
- Flexible Schedule: Ability to work flexible hours, including evenings, weekends, and holidays.
- Physical Stamina: Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis.