Seasonal Sales Ambassador - West Fourth

Lush Fresh Handmade Cosmetics; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A well-known cosmetics retailer in Vancouver is seeking Seasonal Ambassadors who excel in customer service and product knowledge. The role involves driving sales, delivering exemplary customer experiences, and educating clients on brand values. Ideal candidates are flexible, passionate about skincare, and can accommodate varying schedules. This position offers a salary of $19.50 CAD per hour.

Qualifications

• Flexibility to adapt to changing situations and priorities in a fast-paced environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs.

Responsibilities

• Drive sales by utilizing StoreForce dashboard results.
• Deliver a world-class customer experience.
• Educate customers on brand values.
• Continuously expand product knowledge.

Skills

Excellent customer service skills

Flexibility to adapt

Knowledge and passion for skincare

Job description

Overview

Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.

We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.

For our Seasonal Ambassadors, it's not just about selling soap – it's about making a positive impact on the world, one bar at a time!

Responsibilities

• Sales and Customer Experience: Drive sales by utilizing StoreForce dashboard results and seeking feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
• Customer Experience: Consistently deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Demonstrate product benefits and features, seek opportunities to make customers' day, and leave the world Lusher than we found it.
• Building the Brand: Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in-store and through community engagement by hosting store parties and other initiatives that attract traffic. Share what makes Lush unique and inspire others to join us in making a positive impact.
• Product Passion: Continuously expand product knowledge through ongoing learning and deep dives into all things Lush. Stay up-to-date on products, ingredients, and benefits to confidently make informed recommendations.

• Team Involvement: Use Lush resources to develop effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Take ownership of development, assess performance, and seek feedback, resources, and opportunities to improve.
• Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication and actively listen to team members’ perspectives related to DEIB. Foster belonging by promoting teamwork, collaboration, and recognizing each employee's unique contributions.

Operational Excellence

• Time and Attendance: Be punctual, reliable, and present. Participate in teamwork, prioritize well-being, and stay up-to-date with company news.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Use Visual Merchandising guidelines to adjust product displays based on sales to improve the customer experience.
• Policies and Procedures: Follow company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Qualifications

Required:

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Strong problem-solving skills to address day-to-day issues
• Experience working in a team environment
• Experience in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

West 4th Pay

$19.50 - $19.50 CAD

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.

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