Seasonal Operations Associate (Part-Time) - Rideau Centre

ALO; Ottawa; On-site; CAD 19,000 - 26,000; Part time

Benefits offered by this job

Generous ALO employee discount

Monthly Store Incentives

Clothing Allowance

Free membership to ALO Wellness Club

Job summary

ALO is seeking a Seasonal Operations Associate to support store goals during peak periods. You will deliver exceptional guest experiences through product knowledge and personalized service, driving operational excellence and loyalty within a high-performing team.

Responsibilities include inventory control, replenishment, and visual merchandising, while maintaining safe, efficient stockroom standards and a strong store presence.

Qualifications

• 1+ years in a client-centric, sales & operations environment.
• Ability to lift, push, carry or move up to 50 pounds.
• Constant movement in and around all areas of store.
• Passion for customer service and delivering exceptional experiences.
• Aligns with ALO's Guiding Principles.

Responsibilities

• Execute inventory management processes to maximize inventory accuracy and reduce shrink.
• Investigate and address inventory accuracy issues with store leadership.
• Support shipment, receiving, processing, reverse transfers, replenishment, and floor set updates.
• Maintain and champion strong visual standards for the sales floor.
• Collaborate with reporting, budgets, expenses, inventory control, and facilities to support operations.
• Support a safe work environment and stockroom standards.
• Move dynamically on the retail floor to fulfill business needs.
• Assist in company-level operations directives with the Ops & Visual Management team.
• Assist in processing shipments and ensure product flow with merchandising and replenishment.
• Use business metrics to help drive decisions and improve customer satisfaction.
• Resolve client needs quickly to ensure customer satisfaction.
• Identify product concerns and communicate inventory needs to support business goals.

Skills

Customer service

Team player

Attention to detail

Self-motivated

Job description

WHY JOIN ALO?

Mindful movement. It's at the core of why we do what we do at ALO- it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

The Seasonal Operations Associate supports store goals during peak and high-volume business periods by delivering exceptional guest experiences and bringing the ALO Brand Mission to life. Through authentic connection, product expertise, and personalized service, this role drives operational excellence, builds customer loyalty, and contributes to a high-performing team environment.

JOB RESPONSIBILITIES

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy & reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escape process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

ASSOCIATE QUALIFICATIONS

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles

SEASONAL ASSOCIATE SCHEDULE

Part-Time non-exempt associates are expected to work up to 20 hours per week, based on the needs of the business, for a shift minimum of 4 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (January 22nd).

JUST SOME OF THE PERKS

• Generous ALO employee discount
• Monthly Store Incentives
• Clothing Allowance
• Free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, and local law.

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