Seasonal Lesson & Guest Experience Supervisor

Mt Seymour Resorts Ltd; North Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prominent recreational facility in Canada is seeking a Lesson Supervisor to oversee ski and snowboard lessons. The role involves managing staff, ensuring excellent customer service, and coordinating between departments for smooth operations. Candidates should have supervisory experience in customer service, be adept in conflict resolution, and possess skiing or snowboarding skills. This seasonal position runs from October to April with a competitive hourly wage.

Benefits

Hourly rate $20.50

Opportunities for continued work

Flexible schedule during peak periods

Qualifications

• Previous customer service and sales experience in a lead or supervisory position.
• Good knowledge of the winter recreation industry.
• Ability to make fair and informed decisions.

Responsibilities

• Supervise lesson check-in frontline staff.
• Ensure exceptional customer service.
• Liaise between Guest Experience and Snow School departments.

Skills

Customer service

Conflict resolution

Team leadership

MS Office proficiency

Skiing or snowboarding ability

Tools

Siriusware

Job description

A prominent recreational facility in Canada is seeking a Lesson Supervisor to oversee ski and snowboard lessons. The role involves managing staff, ensuring excellent customer service, and coordinating between departments for smooth operations. Candidates should have supervisory experience in customer service, be adept in conflict resolution, and possess skiing or snowboarding skills. This seasonal position runs from October to April with a competitive hourly wage.