Seasonal Holiday Retail Manager: Lead Magic & Sales

Cherry Hill Programs, Inc; Edmonton; On-site; CAD 48,712,000 - 65,904,000; Full time

Benefits offered by this job

Same day pay

Employee Referral Program

Exclusive Holiday Perks for You & Your

Family: Santa visit perks

Job summary

Cherry Hill Programs is seeking a Seasonal Holiday Retail Manager for Southgate Centre in Edmonton. You will lead daily Santa photo operations, drive sales, and ensure exceptional guest experiences from start to finish.

Responsibilities include scheduling, hiring, training, and coaching a team; overseeing site performance; responding to calls and emails; and coordinating with venue partners to maintain smooth operations during the holiday season.

Qualifications

• Must be at least 18 years of age.
• Strong communication, organization, time management, and problem-solving skills.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre-season training.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Availability to work approximately 40 hours per week, with additional hours as business needs require.
• Ability to lift and carry equipment up to 25 pounds and stand for prolonged periods.

Responsibilities

• Foster a positive, team-focused work environment.
• Create schedules and ensure proper staffing coverage.
• Recruit, hire, train, and onboard team members.
• Oversee daily operations and site performance.
• Respond promptly to business calls and emails.
• Drive sales, cash handling compliance, and team performance; verify and submit daily deposits and financial paperwork.
• Coach team members to deliver exceptional guest service.
• Build strong relationships with venue partners and vendors.
• Partner with host venues to support efficient operations.
• Resolve guest concerns and ensure positive experiences.
• Manage seasonal setup, breakdown, and equipment security.
• Perform additional duties as assigned.

Skills

Leadership

Communication

Organization

Time management

Problem-solving

Team leadership

Independent work

Decision-making

Pre-season training

Flexible schedule

Physical stamina

Retail leadership

Customer service

Scheduling

Coaching

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Cherry Hill Programs is seeking a Seasonal Holiday Retail Manager for Southgate Centre in Edmonton. You will lead daily Santa photo operations, drive sales, and ensure exceptional guest experiences from start to finish.

Responsibilities include scheduling, hiring, training, and coaching a team; overseeing site performance; responding to calls and emails; and coordinating with venue partners to maintain smooth operations during the holiday season.