Seasonal Guest Services Manager: Elevate Guest Experience

Princess Cruises and Holland America Line; Dawson City; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading cruise and travel company is seeking a Manager of Guest Services to oversee operations at the Holland America Dawson City Inn. Responsibilities include supervising staff, providing exceptional customer service, and managing guest inquiries. The ideal candidate has a hospitality background, supervisory experience, and excellent communication skills. This position offers an opportunity for personal and professional growth in an adventurous environment.

Benefits

Travel - FREE CRUISE AFTER YOUR FIRST SEASON!

Reward for Referral Program

Experience – Of a lifetime!

Rewards & Incentives

Community Service

Employee Activities

Professional Growth

Qualifications

• Two years of experience in a hospitality-related position preferred.
• Supervisory experience in a business environment is a plus.
• Valid Driver’s License with fewer than three moving violations preferred.

Responsibilities

• Oversee guest service desk operations and staff.
• Ensure customer service excellence.
• Coordinate with departments and vendors.

Skills

Customer service excellence

Team management

Problem-solving

Attention to detail

Communication skills

Computer proficiency

Education

Hospitality-related degree or equivalent certification

Tools

Property Management System

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

A leading cruise and travel company is seeking a Manager of Guest Services to oversee operations at the Holland America Dawson City Inn. Responsibilities include supervising staff, providing exceptional customer service, and managing guest inquiries. The ideal candidate has a hospitality background, supervisory experience, and excellent communication skills. This position offers an opportunity for personal and professional growth in an adventurous environment.