Seasonal Front Desk Agent (FT/PT)

HVMG; Rossland; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prominent hotel chain is seeking a Front Desk Agent in Rossland, BC, to provide exceptional service to guests. You will handle guest check-ins and check-outs, manage reservations, and ensure a welcoming atmosphere. The ideal candidate will have strong communication skills, a detail-oriented mindset, and the ability to thrive in a fast-paced setting. This full-time, seasonal position offers a competitive wage of $19.00 - $20.00 per hour along with various benefits that promote employee wellness and satisfaction.

Benefits

Company events

Discounted or free food

Employee assistance program

Flexible schedule

Wellness program

Qualifications

• Ability to thrive in a fast-paced hotel environment.
• Willingness to learn, develop & grow.
• Ability to stand for long periods of time.

Responsibilities

• Greet all guests in a timely, friendly, and professional manner.
• Make guest reservations and actively promote package add-ons.
• Ensure accuracy of all guest information during check-in and check-out.
• Safely handle cash floats and any other forms of monetary transactions for guests.
• Respond to guest needs, ensuring special requests are directed to the appropriate department.

Skills

Computer literacy

Service oriented

Excellent verbal & written communication

Numerical acuity

Detail oriented

Tools

PMS experience

Job description

Your passion for service ensures that our guests are taken care of, as you respond to guest requests and questions in a professional, positive manner.

As a Front Desk Agent, you are empowered to create a unique, sincere and genuine experience for our guests.

About Us

Experience the true soul exhilaration of living for today at The Josie, Autograph Collection. Proudly named Canada’s Best Ski Boutique Hotel (2019, 2020, 2021). The Josie welcomes you with mountains of amenities like outdoor cedar saunas, ski valet, modern fitness facility, indoor and outdoor event space, vibrant restaurant offering indoor and outdoor dining. The modern, architecturally unique 106-room hotel boasts true ski-in, ski-out access at the base of RED Mountain Resort in Rossland, British Columbia. Offering stylishly appointed guestrooms, studio suites, and one-bedroom suites, The Josie is the premier choice for families, powder chasers, and group getaways seeking exceptional service combined with boutique charm.

Job Summary

Your passion for service ensures that our guests are taken care of, as you respond to guest requests and questions in a professional, positive manner. As a Front Desk Agent, you are empowered to create a unique, sincere and genuine experience for our guests.

Responsibilities

• Greet all guests in a timely, friendly, and professional manner
• Make guest reservations and actively promote package add-ons
• Ensure accuracy of all guest information during check-in and check-out
• Safely handle cash floats and any other forms of monetary transactions for guests
• Promptly answer all calls in a friendly and courteous manner
• Respond to guest needs, ensuring special requests are directed through to the appropriate department
• Communicate effectively and professionally with other departments
• Contribute to the security of the building, company assets, and team/guest safety with full adherence to security procedures
• Maintain up-to-date knowledge of all rooms available as well as their location, layout, and rate plans
• Must be willing to work Night Audit Shifts when there are issues

Requirements

• Computer literacy – Hotel
• PMS experience an asset
• Service oriented with an eye to supporting your internal guests
• Ability to thrive in a fast-paced hotel environment
• Excellent verbal & written communication skills
• Willingness to learn, develop & grow
• Numerical acuity and high attention to detail
• Comprehensive understanding of financial data, reporting, & basic arithmetic functions
• Ability to stand for long periods of time (up to 8 hours per shift)
• Professional presentation
• Must be willing to work overnights, holidays and weekends
• Able to perform other duties as required

Legal Eligibility

Must be legally eligible to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. The Josie Hotel does not sponsor international applicants.

Equal Opportunity

The Josie Hotel is an equal opportunity employer and will consider all applicants for all positions regardless of race, colour, gender, sex, age, origin, religion, sexual orientation, identity, basis of disability or any other protected class. We embrace that no one here is like the other and are committed to find a place for everyone.

Job Types

Full-time, Seasonal

Salary and Benefits

Salary: $19.00-$20.00 per hour

• Company events
• Discounted or free food
• Employee assistance program
• Flexible schedule
• Wellness program

Schedule and Shift Availability

• 10 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• On call
• Overtime
• Weekends as needed

Location and Relocation

• Rossland, BC V0G 1Y0: reliably commute or plan to relocate before starting work (required)

Language and Communication

• English (required)

Preferred Traits

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

In person