Overview
Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboTax, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Responsibilities
- In this bilingual role, you will help our customers complete their taxes using Intuit TurboTax products. By providing tax guidance and reviewing personal tax returns for customers who complete their tax returns themselves, full service return preparation, and managing product/software inquiries, you will contribute to accelerating our goal of powering prosperity around the world.
- You will use government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer in terms they will understand.
- This is a virtual, customer-facing role, so you will use our state-of-the-art video communication software to interact with customers, and you will document your interactions to maintain accurate records.
- As a Tax Expert, you have a minimum of two (2) years of paid professional tax preparation experience.
- You will be asked to provide your CRA RepID (representative identifier) to allow your use of the CRA Represent a Client service upon successful onboarding.
- You have experience utilizing professional tax software to prepare and file personal tax returns, including those with complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
- You are passionate about helping clients navigate the complexities of taxation and are committed to enhancing our brand by delighting customers and empowering them to prepare their taxes.
- You possess excellent customer service skills and are excited to interact with customers through video and audio tools in a professional, friendly, and confident manner.
- You must be willing and available to work a flexible schedule with a minimum of 20 hours per week.
- This position requires proficiency in both English and French. As a Seasonal French Bilingual Tax Expert, you will prepare tax returns and provide real-time guidance to English- and French-speaking clients from across Canada. This posting is for an existing vacancy.
Qualifications
- Experience in preparing corporate tax returns (T2).
- Experience in preparing Quebec tax returns (TP1).
Skills & Abilities
- Tax Expertise - Demonstrates a fundamental understanding of tax laws and concepts. Proven ability to seek additional learning opportunities to increase knowledge and stay updated year over year.
- Effective Communication - Uses written and verbal communication to provide quality service; practices active listening to understand client needs.
- Complex Problem Solving - Commits to understanding client problems and leverages tools/resources to resolve or escalate as appropriate for timely support.
- Research / Resourcefulness - Demonstrates curiosity and continuous learning; follows procedures and seeks resources to deliver solutions for all clients.
- Technical Acumen - Willingness to learn tools needed for the role and basic ability to troubleshoot issues.
Compensation and Benefits
Intuit offers a competitive compensation package with a pay-for-performance approach. The base pay ranges are listed by location and may include eligibility for a cash bonus, equity rewards, and benefits in accordance with applicable plans and programs. The offered pay is based on factors such as job knowledge, skills, experience, and location. Intuit conducts regular pay equity comparisons across categories of ethnicity and gender.
PEI $24.50/hour - $33.50/hour
BC $24.50/hour - $33.50/hour
Nova Scotia $24.50/hour - $33.50/hour
This position is eligible for a cash bonus, equity rewards, and benefits. For more details, see Intuit: Careers | Benefits.