Seasonal Customer Experience Representative

Indigo Books & Music; Saint John; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading bookstore in Saint John seeks an Early Morning Visual / Operations Role. This position requires you to start at 5 AM, supporting store operations before opening. You'll enhance customer experiences and maintain a visually appealing store environment while engaging with customers. Flexibility and adaptability are key, with potential for evening, weekend, and holiday shifts.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required.
• Ability to lift medium to large items up to 40 pounds.
• Availability to work a flexible schedule.

Responsibilities

• Support daily visual and operations of the store before opening.
• Conduct inventory cycle counts and manage product returns.
• Create a warm and welcoming environment in the store.

Skills

Adaptability

Flexibility

Customer service

Bilingualism (French / English)

Job description

Overview

Early Morning Visual / Operations Role

Operations shifts begin at 5 AM

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

• Support the daily visual and operations of the store,before the store opens(5AMstart time)
• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
• Use merchandising standards to create a visually appealing, replenished, stimulating store
• Create a warm and welcoming environment in our stores
• Add joy to our customers\'lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Role model Indigo’s High Performance Characteristics
• Seek information regarding new products, promotions and programs
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
• Bilingualism (French / English) is required for all positions in Québec; other languages an asset

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo.We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources [e-mail] if you require an accommodation at any time during the recruitment process.

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