Seasonal Courier-1

FedEx Logistics; Nanaimo; On-site; CAD 42,000 - 58,000; Part time

Job summary

FedEx Logistics in Canada is seeking a temporary Courier/Delivery Associate for up to 12 weeks to provide courteous pick-up and delivery on an assigned route. You will ensure packages conform to service standards, maintain a professional image, and support customer needs.

You will follow safety procedures, use tracking systems, and assist with loading or unloading as workload dictates, while seeking sales leads and representing FedEx Canada and its international services.

Qualifications

• High School Diploma or GED equivalent.
• Customer service experience preferred (1 year).

Responsibilities

• Provide courteous and efficient pick-up and delivery of packages on assigned route.
• Maintain professional appearance and represent FedEx Canada.
• Inspect and report stop counts and misroutes accurately.
• Follow Courier Best Practices and route plans for efficiency.
• Inform sales of leads and market changes in the area.
• Ensure proper labeling and paperwork for shipments.
• Operate tracking and dispatch systems with correct information.
• Answer customer questions about services and requirements (Canada/US/International).
• Operate vehicle safely and comply with regulations.
• May load/unload aircraft or containers as workload dictates.

Skills

Customer service

Route delivery

Safety compliance

Communication

Education

High School Diploma or GED

Tools

PC Windows

Job description

Special Note: This is a temporary position of up to 12 weeks based on business and operational needs This is an interview position. To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions

• Provides efficient and safe delivery and pick-up of packages while representing the company in a professional manner and maintains a neat and clean appearance consistent with the company's public image
• Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missorts
• Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer property, such as packages, equipment and vehicles.
• Seeks additional business from current customers. Informs sales department of sales leads and market changes.
• Ensures that packages conform to Federal Express Canada features of service, that proper labelling is provided, and that all paperwork is neat, accurate and ensures customers have adequate supply of Federal Express shipping materials.
• Operates computerized tracking and dispatch systems ensuring input of correct information
• Answers customer's questions on Federal Express Canada's features of service and continually keeps customers informed about the company and its services as well as Canada, US and International requirements.
• Demonstrates proficiency in features of service and equipment.
• Operates vehicle safely and efficiently, complying with all government regulations and company procedures.
• May perform aircraft and/or container loading/unloading and sorting and scanning of packages, as location and workload dictate.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Minimum Education

High School Diploma or GED Equivalent

Minimum Experience

• None – No experience required
• Customer Service – 1 year (preferred)
  • Customer orientation

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.