Seasonal Colleague Concierge Fairmont Jasper Park Lodge

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury hotel in the Canadian Rockies is seeking a Seasonal Colleague Concierge. Responsibilities include managing the concierge desk, assisting with colleague communications, and maintaining uniform inventory. Candidates should possess customer service experience, a valid Alberta driver's license, and strong communication skills. Benefits include subsidized accommodation and meal offerings during shifts.

Benefits

Subsidized staff accommodation

Complimentary meal during shifts

Employee Travel Program

Discounts on food and beverage

Qualifications

• Previous customer related experience is an asset.
• Valid Alberta driver's license is required.
• Excellent knowledge of Fairmont Jasper Park Lodge and local attractions preferred.

Responsibilities

• Servicing the Colleague Concierge Desk and directing enquiries.
• Daily organization and distribution of colleague mail.
• Actioning the colleague pre-arrival and welcome process.

Skills

Customer service skills

Knowledge of Canva Design Suite

Social media proficiency

Organizational skills

Communication skills

Multitasking abilities

Job description

Seasonal Colleague Concierge - Fairmont Jasper Park Lodge

(Seasonal, Mar - Sept or April - Oct) Fairmont Jasper Park Lodge, 1 Old Lodge Rd, Jasper, AB T0E 1E0

Starting Rate of Pay: $19.60/hr CAD

Overview

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don\'t miss out on this opportunity.

Responsibilities

• Servicing the Colleague Concierge Desk by receiving and directing communications and enquiries from colleagues via face to face, phone, or electronic interactions.


• Daily distribution and upkeep of colleague uniform inventory, including coordinating with the Laundry Department, in-house tailor, and 3rd party businesses to ensure all uniforms are up to Fairmont standards.


• Daily organization and distribution of personal colleague mail, including regular audits and maintenance of records in accordance with existing policies.


• Actioning the colleague pre-arrival and welcome process, including but not limited to communicating with and greeting all incoming colleagues, issuing uniforms, and processing all necessary housing paperwork.


• Communicate with Colleague Services to ensure that all tenant concerns are addressed promptly and efficiently.


• Liaise with T&C and Security to communicate colleague concerns and address matters of rules and regulations.


• Other duties as assigned.

Qualifications

• Previous customer related experience is an asset


• Valid Alberta driver’s license is a requirement


• Excellent knowledge of Fairmont Jasper Park Lodge, the town of Jasper, and local attractions preferred


• Previous relevant experience with a demonstrated track record of delivering professional, amicable, and engaging service.


• Knowledge of Canva Design Suite an asset


• Knowledge of social media platforms an asset


• Possession of good verbal and written communication, organizational and collaborative skills.


• Proficient in multitasking and performing well in fast-paced environments

Working environment

Fast-paced, upscale, luxury hotel. Close proximity to Marmot Basin Ski Resort in winter and world-renowned hiking trails in summer. Hospitality employees worldwide making this a great place to develop lifelong connections. Physical effort: medium – required to lift up to 30 lbs. Sitting – 1-3 hrs/day; Walking and Standing: 5 hrs/day.

Benefits

• Subsidized staff accommodation provided


• Complimentary meal in our staff cafeteria each shift


• Access to Employee Travel Program


• Discounts on hotel Food & Beverage, Spa and Golf Memberships

Visa & Eligibility

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

How to Apply

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