Seasonal Associate (Part-Time) - Rideau Centre

ALO; Ottawa; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading wellness brand in Ottawa is seeking a Seasonal Associate to support store sales and provide exceptional customer experiences. This part-time role requires enthusiasm for customer service and the ability to engage clients proactively. Candidates should be prepared for physical movement throughout the store and be able to work during peak holiday periods.

Benefits

Generous employee discount

Monthly Store Incentives

Clothing Allowance

Free membership to ALO Wellness Club

Qualifications

• 1+ years of experience in a client-centric sales environment.
• Passion for delivering exceptional customer experiences.
• Ability to stand and move for an entire shift.

Responsibilities

• Drive and exceed store sales targets.
• Provide proactive customer engagement.
• Process customer transactions and returns.

Skills

Customer service

Sales expertise

Ability to lift 50 pounds

Movement flexibility

Job description

Why Join ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio‑to‑street: taking the consciousness from practice on the mat and putting it into practice in life.

Objective

The Seasonal Associate works to achieve store sales and operational goals. They will support creating an authentic people experience both front and/or back of house.

Key Job Responsibilities

• Impacts the business and store environment in a positive manner that aligns with store goals and ALO’s guiding principles.
• Drive and exceed sales targets by utilizing ALO’s Flow initiatives to optimize productivity and efficiency
• Provide a friendly “greet” and proactively approach customers to understand their needs and support the customer engagement.
• Process customer transactions and returns in accordance with policy and procedures
• Knowledge of store goals, company communications, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Assists in processing shipment, in a timely manner.
• Supports with replenishment in on the sales floor, in a timely manner.
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around all areas of store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

Seasonal Associate Qualifications

• Preferred 1+ years prior work experience in a client‑centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

Seasonal Associate Schedule

Seasonal, Part‑Time non‑exempt associates are expected to work up to 20 hours per week, based on the needs of the business, for a shift minimum of 4 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (January 14th).

Perks & Benefits

• Generous employee discount at ALO
• Monthly Store Incentives
• Clothing Allowance
• Free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

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