Seasonal Ambassador - Queen Street West

Lush Fresh Handmade Cosmetics; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading cosmetics retailer in Toronto seeks Seasonal Ambassadors to provide exceptional customer consultations and product demonstrations. Ideal candidates will have excellent customer service skills and a passion for skincare. This role includes driving sales and educating customers on ethical brand values. Competitive wage of $19.50 CAD per hour.

Qualifications

• Excellent customer service skills essential.
• Flexibility to adapt to changing situations required.
• Knowledge and passion for skincare and natural beauty needed.

Responsibilities

• Drive sales and enhance the customer experience.
• Educate customers on brand values and products.
• Maintain store appearance and inventory standards.

Skills

Excellent customer service skills

Flexibility to adapt

Knowledge and passion for skincare

Job description

Overview

Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.

We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.

For our Seasonal Ambassadors, it's not just about selling soap – it's about making a positive impact on the world, one bar at a time!

Responsibilities

• Sales and Customer Experience: Drive sales by utilizing StoreForce dashboard results and seeking feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store's overall sales.
• Customer Experience: Consistently deliver a world-class customer experience to every customer. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Demonstrate product benefits and features. Seek opportunities to make customers' day and leave the world Lusher than we found it.
• Building the Brand: Educate customers on our brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in the shop and through community engagement by hosting store parties and initiatives that help bring in more traffic.Spread the word about what makes Lush unique and inspire others to join in making a positive impact on the world.
• Product Passion: Continually expand your product knowledge with ongoing learning and exploration of all things Lush. Stay up-to-date on our products, ingredients, and unique benefits to confidently make informed recommendations for every customer’s needs.

Team Involvement

• Development: Utilize Lush resources to develop effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Take ownership of development, assess performance, and actively seek feedback and opportunities to improve skills and knowledge.
• Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication and actively listen to team members’ perspectives related to DEIB. Foster a sense of belonging by promoting teamwork, collaboration, and recognizing each employee's unique contributions.

Operational Excellence

• Time and Attendance: Be punctual, reliable, and present. Participate in teamwork, take breaks as needed, and stay up-to-date with company news and updates.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Use Visual Merchandising guidelines to adjust product displays in real-time based on sales to improve the customer experience.
• Policies and Procedures: Follow company standards for opening and closing, product integrity, respectful workplace, and health and safety.

Qualifications

Required:

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Strong problem-solving skills to address day-to-day issues
• Experience working in a team environment
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

$19.50 CAD

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.

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