Seasonal Ambassador - Orchard Park Mall

Lush North America; Kelowna; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading skincare company is looking for Seasonal Ambassadors to provide exceptional customer consultations and product demonstrations. This role requires excellent customer service skills, flexibility in a fast-paced environment, and a passion for skincare and ethical business. You will engage with customers, educate them about brand values, and drive sales to exceed goals. A flexible schedule is essential. Join a fun and inclusive team in a vibrant retail setting.

Qualifications

• Excellent customer service skills are essential.
• Flexibility to adapt to fast-paced retail environment.
• Knowledge and passion for skincare, natural beauty, and ethical business practices.
• Availability for evenings, weekends, and holidays.

Responsibilities

• Drive sales with proactive engagement and ownership of results.
• Deliver exceptional customer experiences by listening and demonstrating product benefits.
• Educate customers on brand values such as ethical buying and freshness.
• Continuously enhance product knowledge and make informed recommendations.

Skills

Excellent customer service skills

Flexibility to adapt in a fast-paced environment

Knowledge and passion for skincare

Consultation-based customer service

Strong problem-solving skills

Experience in skincare or cosmetics

Job description

Overview

Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.

We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.

For our Seasonal Ambassadors, it's not just about selling soap – it's about making a positive impact on the world, one bar at a time!

Pay: $18.50 CAD

Hours: 0-39 hours/week

Contract Type: Seasonal Ambassador, Seasonal Ambassador position

Interview Plan: Seasonal Ambassador interview process

Responsibilities

• Sales and Customer Experience: Drive sales using StoreForce dashboard results and feedback to exceed goals. Take ownership of results and contribute to the store's overall sales.
• Customer Experience: Deliver a world-class experience to every customer. Listen, ask open-ended questions, demonstrate product benefits, and seek opportunities to make customers' day.
• Building the Brand: Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in-store and through community engagement to drive traffic and positively impact the world.
• Product Passion: Continuously expand product knowledge, stay up-to-date on ingredients and benefits, and make informed recommendations.

Team Involvement

• Development: Utilize Lush resources to develop sales techniques and product knowledge, support team growth, and increase sales. Seek feedback and opportunities to improve.
• Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication, listen to diverse perspectives, foster belonging, and promote teamwork.

Operational Excellence

• Time and Attendance: Be punctual, reliable, and present. Engage in teamwork and take breaks as needed.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store environment.
• Stock and Inventory: Use Visual Merchandising guidelines to adjust displays based on sales.
• Policies and Procedures: Follow opening/closing, product integrity, respectful workplace, and health and safety standards.

Qualifications

Required:

• Excellent customer service skills
• Flexibility to adapt in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs (evenings, weekends, holidays)

Preferred:

• Experience with consultation-based customer service
• Strong problem-solving skills for day-to-day operations
• Experience working in a team environment
• Experience in skincare or cosmetics
• DEIB or social justice training and cross-cultural collaboration experience
• Fluency in Spanish, French, or other languages

Note: We recognize Indigenous territories and include a statement on privacy policy and reconciliation in the original posting.