Scrum Master, Insurance & Digital Channels - 167 EN

Export Development Canada | Exportation et développement Canada; Ottawa; Hybrid; CAD 97,000 - 129,000; Full time

Job summary

Export Development Canada (EDC) in Ottawa is seeking a skilled Scrum Master to drive agile delivery across Insurance & Digital Channels. You will lead scrum ceremonies, enable cross‑functional teams, and remove impediments while coaching teams toward high performance.

Responsibilities include planning annual OKRs, managing dependencies, and reporting progress to stakeholders. This role emphasizes continuous improvement, collaboration, and alignment with business priorities in a hybrid work

Qualifications

• Undergraduate Degree in Computer Science, Engineering, Commerce or Business Administration.
• Minimum 7 years' experience as a Scrum Master or Agile Project Manager.
• Minimum 2 years' experience in a digital journey or digitalization project.
• Advanced knowledge of the SDLC, Agile principles, DevOps, Scrum and Kanban.

Responsibilities

• Agile Delivery Planning & Team Facilitation: Lead scrum ceremonies and facilitate planning, prioritization, and execution activities.
• Delivery Management & Execution Oversight: Maintain delivery plans, monitor milestones, coordinate cross-team activities, and report progress.
• Risk, Issue & Dependency Management: Identify and manage risks, issues, dependencies, and constraints.
• Stakeholder Management & Governance: Build relationships with stakeholders and ensure visibility into delivery.
• Continuous Improvement: Identify opportunities to enhance team effectiveness and processes.
• Team Collaboration & Enablement: Foster transparency and empower teams to own delivery.

Skills

Scrum Master

Agile Project Management

DevOps

SDLC knowledge

Kanban

Education

Undergraduate Degree in Computer Science, Engineering, Commerce or Business Administration

Tools

AzureDevOps

Planview

Job description

• Risk, Issue & Dependency Management:

Application deadline

September 16, 2026 12:00PM ET

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.

Position

Scrum Master, Insurance & Digital Channels

Employment Type

Permanent

Compensation Details

• Scrum Master 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive

Location

• Export Development Canada operates under a hybrid work model, with employees currently required to work from the office two days per week. Effective September 2026, this requirement will increase to three days per week and will be implemented gradually through a phased approach based on employee location. (subject to change).
• This role can be performed from EDC's headquarters in Ottawa
• Relocation assistance is available for candidates who meet the eligibility criteria

About EDC

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC

• Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade
• Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday's & no meeting Fridays
• Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training
• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed
• Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy
• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs

Team Overview

The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:

• Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation
• Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization
• Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade
• Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences

The Scrum Master supports the team's ability to deliver on their committed goal. The successful candidate will help teams learn and adopt delivery best practices, facilitate agile events, and remove impediments. This individual is also a personal coach for team members and an innovator who constantly seeks continuous improvement and builds high performing teams.

What you will be doing

• Agile Delivery Planning & Team Facilitation:
  • Lead scrum ceremonies and facilitate planning, prioritization, and execution activities.
  • Support the development and delivery of annual OKRs and quarterly delivery plans, ensuring alignment between business priorities and team commitments.
  • Manage dependencies, remove impediments, and enable teams to deliver against agreed objectives and timelines
• Delivery Management & Execution Oversight:
  • Maintain delivery plans, monitor progress against milestones, coordinate cross-team activities, and provide clear status reporting to support successful delivery of business and technology outcomes
• Risk, Issue & Dependency Management:
  • Identify, track, and manage risks, issues, dependencies, and constraints.
  • Facilitate resolution through collaboration, escalation, and mitigation planning to minimize delivery impacts
• Stakeholder Management & Governance:
  • Build strong relationships with business, technology, vendor, and executive stakeholders.
  • Manage expectations, facilitate alignment, and ensure visibility into delivery progress, risks, decisions, and priorities
• Continuous Improvement:
  • Promote continuous improvement by identifying opportunities to enhance team effectiveness, delivery practices, and operational processes
• Team Collaboration & Enablement:
  • Foster collaboration, transparency, and knowledge sharing within and across teams.
  • Clarify team objectives and interdependencies while empowering teams to take ownership of their delivery outcomes

What we are looking for

• Undergraduate Degree in Computer Science, Engineering, Commerce or Business Administration
• Minimum 7 years' experience as a Scrum Master or Agile Project Manager
• Minimum 2 years' of experience working within a digital journey or digitalization project(s)
• Advanced knowledge of the software development lifecycle (SDLC), Agile principles, DevOps and the Scrum and Kanban Frameworks.

What will make you stand out

• Scrum Master and/or PM certification (e.g. PMP, PMI-ACP, CSM, DASSM)
• Experience in financial industry / insurance, products and services
• Knowledge of AzureDevOps and Planview applications
• Project management experience
• Bilingual in both official languages (English and French)

Eligibility

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. Internal applicants must also meet EDC's eligibility criteria for applying to internal opportunities. For more information, please refer to Section 2.1 in the Talent Acquisition Standard, available on LINK under the Resources tab in the Policies & Procedures section.

The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date. This position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date. This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date.

Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.

Privacy Notice

By applying for this job you acknowledge that you have read and understood EDC's Privacy Notice for Job Applicants, which outlines how we collect, use, retain, and safeguard personal information during the recruitment process, as well as your rights of access and correction.

EDC's Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at [e-mail]. We are here to support you every step of the way.