Scrum Master

Insight Global; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading recruitment and staffing firm in Toronto is seeking a skilled Scrum Master to support cloud migration initiatives and bridge execution teams with vendors. The role requires experience in Agile and Waterfall methodologies, excellent vendor management skills, and an ability to facilitate cross-functional teams. Ideal candidates will have a background in IVR systems and strong communication skills to manage stakeholders effectively. This position offers the chance to work in a dynamic and inclusive environment.

Qualifications

• Proven experience in cloud migration projects.
• Hands-on experience with Agile and Waterfall methodologies.
• Strong vendor management and coordination skills.

Responsibilities

• Support the IVR Cloud Migration and related initiatives.
• Bridge internal execution teams and external vendors.
• Manage internal stakeholders while collaborating with vendors.

Skills

Cloud migration experience

Agile methodology

Waterfall methodology

Vendor management skills

Cross-functional team facilitation

IVR systems experience

AI prompting skills

Hybrid project management

Job description

Job Description

We are looking for a Scrum Master to support our IVR Cloud Migration and related initiatives. This role will bridge internal execution teams and external vendors, ensuring that deliverables are integrated seamlessly into the project lifecycle. The ideal candidate will bring experience in cloud migration, voice channel technologies (IVR/NLU), and the ability to work across both Agile and Waterfall methodologies. Strong communication and coordination skills are essential, as this position requires managing internal stakeholders while collaborating with third‑party vendors.

Skills and Requirements

• Proven experience in cloud migration projects
• Hands‑on experience with Agile and Waterfall methodologies
• Strong vendor management and coordination skills
• Ability to facilitate execution across cross‑functional teams
• Experience with IVR systems or Natural Language Understanding (NLU) in voice channel environments
• Familiarity with AI prompting skills for conversational or automation workflows
• Background in managing hybrid project environments (internal + external vendor deliverables)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.