Scotiatrust - Centralized Trust Associate, Centralized Trust Administration Group

Scotiabank; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading bank in the Americas is seeking a Trust Associate in Ottawa or other cities in Canada. The role involves providing administrative and client support, maintaining cash positions, and ensuring compliance with regulations. The ideal candidate will have strong communication and time management skills, with a proven client service background. This position offers an inclusive work environment focused on high-performance culture.

Qualifications

• Proven track record of providing a best in class client experience.
• Strong time management skills and a proven ability to multi-task.

Responsibilities

• Provide proactive administrative and client service support.
• Maintain daily surveillance over cash positions.
• Process new account openings in a timely and accurate manner.

Skills

Client experience

Learning aptitude

Interpersonal skills

Time management

Education

High School Diploma

Enrollment in Financial Industry courses

Tools

PC skills

Job description

Requisition ID

238405

Overview

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

As a Trust Associate within Scotiatrust’s Centralized Trust Administration Group (CTAG), you provide proactive administrative and client service support to Senior Trust Associates and Scotiatrust Relationship Managers with the day‑to‑day management, oversight, and account administration for client, beneficiary and Co‑Trustee relationships.

While discussions with Co‑Trustees, beneficiaries, clients, their advisors and the business community will generally be the responsibility of the Scotiatrust Relationship Manager, the Trust Associate will frequently deal with external contacts, gather and relay information.

Administration and Relationship Management Support

• Assist the Senior Trust Associate with providing a best‑in‑class, proactive and personalized client experience to high net worth clients and beneficiaries, exemplified by timely and accurate account administration coupled with demonstrated technical expertise, personal integrity and an ability to respond to stated and unstated client needs and concerns.
• Maintain daily surveillance over cash positions and provide reports for any cash positions that require remedial attention. Create/input accurate and timely accounting entries for payments to third parties, realization of assets, fee collection, referring all unusual items for further action as required. Prepare detailed fee calculations in Estate and Trust accounts in accordance with fee agreements or local judicial/industry practice.
• Prepare routine correspondence and documentation, including draft documentation in respect of matters that policy requires be submitted to the appropriate internal oversight groups concerning beneficiary/court approval of fees and statements.
• Proactively liaise with internal support groups (i.e. GWO) to investigate and resolve issues, while also collaborating and sharing knowledge with colleagues and partners on processes, policies and procedures.
• Process new account openings, in a timely and accurate manner. Assist with the collection and validation of client documentation and AML/KYC materials.

Additional Accountabilities

• Adhere and implement centralized functions as published to provide additional support to all Scotiatrust branches, with accuracy and efficiency. Accurately operate within Scotiatrust systems (i.e. Estate Settlement, Broadridge) according to procedures.
• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions ensuring thorough knowledge of, and strict adherence to, the Bank’s Global Sales Practices.
• Actively pursue effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Champion a high‑performance environment and contributes to an inclusive work environment.

Required Skills

• Proactive with a proven track record of providing a best in class client experience
• Proven aptitude to learn new concepts and readily apply them to day‑to‑day tasks
• Strong interpersonal and verbal communication skills
• Strong time management skills and a proven ability to multi‑task

Preferred Skills

• High School Diploma
• Enrollment in Financial Industry courses
• Working knowledge of asset management and administrative procedures
• Strong PC Skills
• Basic knowledge of Trust Accounting principles

Location

Ottawa preferred but open to other cities in Canada for the right candidate.

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.