Scheduling Supervisor - Full Time - Toronto Branch (Operations)

Paladin Security; Toronto; On-site; CAD 125,000 - 150,000; Full time

Job summary

A leading security firm in Toronto is looking for a full-time Scheduling Supervisor to oversee staff schedules and manage communication between teams and clients. Candidates must possess strong English communication skills and have a high school diploma. Experience in scheduling or security is an asset, and the firm offers comprehensive benefits including medical and dental insurance.

Benefits

Medical Insurance

Dental Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Responsibilities

• Supervise employee schedules and ensure operations run efficiently.
• Maintain positive relationships with team members and clients.
• Communicate service coverage status to management.
• Make calls to employees regarding schedules.
• Track coverage statistics and schedule adherence.
• Assist field employees with training schedules.

Skills

Fluent in English

Composed under pressure

Excellent communication skills

Teamwork

High customer service skills

Scheduling and security experience

Education

High School Diploma/GED

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Position: Scheduling Supervisor

Shift: Friday/ Saturday/ Sunday/ Monday

Hours: 0700-1500 HRS

Pay Rate: $21.00 hourly

Location: Etobicoke (Paladin Branch Office)

Internal Posting Date: October 20, 2025

Internal Closing Date: October 27, 2025

External Closing Date: November 3, 2025

The Operations Scheduling Supervisor is responsible for supervising all employee’s schedules. All OSSs will be responsible to generate a call list to fulfil the coverage requirements and communicate with the respective groups, clients, site leaderships, and the Operation Dispatch Centre. We currently have two positions available.

Why Choose Paladin

• Benefits & Other Perks
• Opportunities for Growth & Advancement

Job Duties

• Assist client service managers and operations team with administration responsibilities to ensure security services are operating in efficient and effective manner.
• Maintain positive internal and external relationships with the team and understand company policy and procedure.
• Supervise field staffs’ schedule, available shifts, and training compliances using ERP based software.
• Communicate internal management with service coverage status and fulfill the contractual obligation by providing coverage updates.
• Make outgoing calls to contact on call field employees and supervise their schedule.
• Record and keep a track of coverage statistics and ensure all of employees are getting schedule while adhering compliance requirement for each contract.
• Identify and assist field employees with their re-cert training schedule and their career growth with the organization.

Qualifications

• Fluent in English to be able to give adequate, clear, and concise directions
• Confident and capable of remaining composed under pressure of emergency situations
• Excellent written and verbal communication skills
• Must be able to work under team setting
• Must be able to demonstrate high customer service skills
• Scheduling and security experience is an asset

About Us

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we’re the best!

Education Requirements (All)

High School Diploma/GED

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

• Medical Insurance
• Dental Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays

This job reports to the Manager, Operational Excellence

This is a Full-Time position 1st Shift, Friday/Saturday/Sunday/Monday - 0700-1500.

Travel is not required

Number of Openings for this position: 1