Scheduling Coordinator

Carecor Health Services Ltd.; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A healthcare staffing organization in Toronto seeks a scheduling coordinator to manage healthcare provider schedules. Responsibilities include contacting staff for availability, providing excellent customer service, and updating scheduling software. Ideal candidates will have experience in healthcare settings and proficiency in scheduling software. A hybrid work model is offered after training.

Qualifications

• Must be proficient in scheduling software.
• Experience in healthcare settings preferred.
• Excellent judgment and discretion required.

Responsibilities

• Schedule healthcare providers and contractors.
• Provide excellent customer service to clients.
• Update scheduling software accordingly.

Skills

Experience using scheduling software programs

Excellent customer service skills

Proficient in Word, Outlook, Excel

Attention to detail

Excellent written and verbal communication skills

Highly organized and efficient time management

Job description

Job Description

Why Join Us Our reputation of quality is enhanced by the dedication of our people and the relationships we build. We are committed to connecting employees with flexible and rewarding work. Our “exemplary standing” with Accreditation Canada is held to the highest regard and is a testament to the fact that we uphold the same hiring standards and patient care delivery as the facilities in which we serve.

Location

• Carecor Toronto Office, with a hybrid remote work plan after about 4 weeks of training in our Toronto Office.

Job Status

• Permanent – minimum 15 hrs. per week

Hours of Work

• Scheduling Office business hours are 5 : 00am – 12 : 00am. Must be able to work weekends, statutory holidays, and occasional evenings within these business hours.

Duties and Responsibilities

• Scheduling healthcare providers, employees and Independent Contractors by matching the staffing requirements of Carecor’s clients.
• Contact healthcare providers, employees and Independent Contractors to determine availability.
• Match available healthcare providers, employees and Independent Contractors to facility client requests.
• Provide excellent customer service – first contact by phone, in person and electronically for Clients.
• Manages requests in a timely manner, based on priority, Up-sells and offers service to Clients
• Update Scheduling Software.
• Record and document all requests, schedules and communications into scheduling software program and on manual systems as required.
• Assist with payroll and invoicing issue investigations.
• Initiate Instant Pay requests for healthcare providers.
• Print daily reports as defined, forward and file as required.
• Promote Carecor’s staffing services to facilities and health care providers.
• Participate in special projects and meetings as assigned by the Supervisor.
• Staffing Office Meets target goals related to staffing productivity indicators; (inbound / outbound calls fill rates, offering staff out.
• Other duties as required.

About Us For over 35 years, proudly helping healthcare workers take control of their career. Our “exemplary standing” with Accreditation Canada is held to the highest regard and is a testament to the fact that we upload the same hiring standards and patient care delivery as the facilities in which we serve.

“Carecor Health Services Ltd. is a subsidiary of Bayshore HealthCare, a leading provider of home and community health care services.”

Carecor is in accordance with provincial Accessibility regulations as well as Provincial Human Rights Code legislation.

We thank all applicants who apply. Only those selected for interview will be contacted.

Job Qualification

Minimum Qualifications

• Experience using scheduling software programs.
• Familiarity with health care settings and the staffing industry.
• Must be proficient in Word, Outlook, Excel, etc.
• Proven attention to detail within a fast-paced environment (accurate and fast typing is essential).
• Excellent customer service skills and a personable, outgoing, professional manner.
• Demonstrated, multi-tasking, taking initiative and problem-solving skills.
• Excellent written and verbal communication skills.
• Excellent judgment and discretion.
• Works well under pressure.
• Highly organized and efficient time management skills.
• Must be able to pass job related test.
• Excellent attendance record.

Requirements

• Must be fully vaccinated for COVID-19
• Must be willing to undergo criminal background check

Carecor is committed to a high quality and safe environment for both our staff and clients / patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and / or position specific requirements.

Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.