Scheduling Coordinator

Carekw; Kitchener; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare provider in Kitchener is seeking a dedicated Scheduling Coordinator to manage staff schedules for PSWs and other professionals. This in-person position involves rotational shifts, including weekends, and requires strong organizational and communication skills. Benefits include competitive pay, healthcare benefits, and opportunities for career advancement.

Benefits

Competitive pay

Healthcare benefits program

Group Retirement Savings Plan

Career advancement opportunities

Supportive work environment

Qualifications

• Previous experience in healthcare scheduling or a similar role.
• Must be available for rotating shifts between 6 AM to 11 PM.
• Proficiency in scheduling software and Microsoft Office Suite.

Responsibilities

• Serve as the primary point of contact for staff regarding scheduling inquiries.
• Collaborate with department managers to understand organizational needs.
• Develop and adjust staff schedule using scheduling software.

Skills

Organizational skills

Communication skills

Problem-solving skills

Customer service skills

Microsoft 365 proficiency

Tools

Scheduling software

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Teams

Microsoft Word

Job description

CareKW is seeking a dedicated and organized Scheduling Coordinator to manage schedules for PSWs, nurses, therapy professionals and clients. This in-person role is based at our main office and involves rotational shifts between 6 AM and 11 PM, including every other weekend.

Responsibilities:

• Serve as the primary point of contact for staff regarding scheduling inquiries and changes.
• Collaborate with department managers and supervisors to understand and align with organization’s needs and goals.
• Demonstrate flexibility in adapting to the dynamic requirements of a 24- hour healthcare operations, including working rotations on weekends and holidays.
• Available on-site to assist care staff with picking up supplies or any other support needed, ensuring continuous care.
• Participates/supports new projects.
• Develop, maintain, and adjust staff schedule using scheduling software to ensure adequate coverage and compliance with organizational policies.
• Possess strong organizational, interpersonal and communication skills, along with effective problem-solving and decision-making abilities.
• Continuously monitors quality and provide recommendations for implementing improvements to the department leads.
• Exhibit strong customer service skills and a passion of delivering exceptional care and making a positive impact in the community.
• Proficient using Microsoft 365 including Excel, Outlook, PowerPoint, Teams and Word.
• Ability to work independently under time pressure and managing multiple task simultaneously with phone calls, emails and monitoring Team Chat
• Demonstrate initiative, teamwork and ability to prioritize tasks while accommodating the organization’s evolving needs
• Maintain professional and courteous demeanor in all interactions with organizational stakeholders.
• Other related tasks to be assigned as required

Requirements:

• Previous experience in healthcare scheduling or a similar role.
• Strong organizational and communication skills.
• Must be available for rotating shifts between 6am to 11pm
• Must be available for full-time work
• Must work every other weekend
• Should be willing to work on Stat holidays to provide continuous care
• Proficiency in scheduling software and Microsoft Office Suite.
• Excellent problem-solving skills and attention to detail.
• Hold a valid work permit (if applicable)

Benefits:

• Competitive pay
• Healthcare benefits program (Healthcare Spending Account)
• Group Retirement Savings Plan Program
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment
• Strong IT support
• Meaningful work that makes a difference in patients' lives.

Location:

• Main office (in-person position)

Shift Details:

• Rotational shifts between 6 AM and 11 PM
• Every other weekend required
• Hourly rate: $21.63/Hour
• Full-time role

CareKW is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.