Scheduler - British Columbia

Monarch House; Surrey; Remote; CAD 45,000 - 55,000; Full time

Job summary

A healthcare service provider in Metro Vancouver is seeking a Scheduler who will ensure positive first impressions and coordinate client schedules. This role requires effective communication skills and a diploma in business administration. The ideal candidate will handle multiple inquiries and maintain professional communication with stakeholders. The company offers competitive compensation, health benefits, and opportunities for professional development.

Benefits

Competitive compensation

Comprehensive health benefits

Flexible work options

Professional growth resources

Paid Time Off

Employee discounts

Mileage covered

Qualifications

• Minimum 1 year of experience in Customer Service or an administrative role.
• Medical knowledge is considered an asset.

Responsibilities

• Manage multiple phone lines and general inquiries effectively.
• Coordinate with team to build and maintain client schedules.
• Monitor cancellations and coordinate replacement staffing.
• Respond to new client inquiries in a professional manner.
• Maintain staff/client records and files.

Skills

Effective communication

Interpersonal skills

Problem-solving

Time management

Attention to detail

Customer service

Education

Diploma or Certificate in Business Administration or related field

Job description

Scheduler 0.5

Reports To: Administrative Manager

Work Schedule: Monday – Friday 7:00am PST to 11:00am PST

Location: Remote in British Columbia

The Scheduler will ensure a positive first impression of Monarch House for internal (employees, contractors) and external (public, vendors, funders) stakeholders. The Scheduler will also play a key role in supporting clinical operations by coordinating client schedules, ensuring accurate booking within authorizations, and maintaining efficient communication between families and clinicians.

What your day-to-day looks like:

• Utilize effective and courteous communication skills to manage multiple phone lines, emails, and general inquiries, effectively prioritize requests.
• Coordinate with team to build, enter and maintain client schedules. Communicate schedule details to clinicians, CSRs, and families to confirm accuracy.
• Monitor cancellations, reschedules, and coverage needs daily; coordinate replacement sessions or staffing coverage as required.
• Respond promptly to new client inquiries in a professional and welcoming manner.
• Participate in administrative projects, create client/employee files, maintain staff/client records and filing.
• Maintain professional, family-centered communication with clients and staff.
• Order and track materials and supplies for clinic locations, ensuring stock levels are maintained and budget guidelines are followed.

Required Qualifications

• Diploma or Certificate in Business Administration, Medical Administration, or related field.
• Minimum 1 year of experience in Customer Service or an administrative role.

Preferred Qualifications:

• 1 year of experience in a call center environment.
• Medical knowledge and/or medical background considered an asset Key Skills
• Strong interpersonal skills
• Results-oriented with problem-solving skills
• Quality Assurance
• Ability to multi-task
• Attention to detail
• Excellent verbal communication and written communication skills
• Excellent time management, organizational skills, listening and observational skills
• Strong computer literacy with various applications and programs
• Customer Service

What can Monarch House offer you

We are proud of our friendly environment, supportive leadership and the knowledgeable team members who make it all possible. That is why we do everything we can to show our appreciation. Our training, mentoring and education programs will provide you with opportunities for continued learning, support, and guidance whenever you need it.

• Competitive compensation
• Supervision hours for aspiring and provisionally registered clinicians
• Access to mentorship, premium resources, and subscriptions for professional growth and development
• Comprehensive health benefits for you and your family (if eligible)
• Flexible work options: choose from 3-day, 4-day, or 5-day work week (for clinicians only)
• Seamlessly move to different clinic locations across Ontario, Alberta, or British Columbia
• Join our annual Best Practice Day for learning and reflection with our national community of clinicians
• Enjoy Paid Time Off and Wellness Days (pro-rated for hourly staff)
• Exclusive unlimited employee discounts (e.g. hotels, cinema tickets, Apple products and more)
• Mileage covered (for float staff and clinicians travelling to multiple centers and/or the community)

Meet your Monarch House team

Established in 2009 in British Columbia as an interdisciplinary treatment centre for individuals with autism spectrum disorder (ASD) and their families, Monarch House has now expanded its geographic network and services to include the full range of services for individuals with academic, behaviour, communication, learning, motor, physical, speech, social and vocational needs.

Monarch House is a dynamic team of professionals providing challenging career opportunities and fulfilling roles in British Columbia, Alberta, and Ontario. Our professional staff work collaboratively and/or individually with each client and specifically tailor services to their needs. Our services can be provided in our centres, at clients’ homes and schools, in the community, and in specialized housing settings. Working with the fields’ thought leaders, we conduct our own research and are committed to continuous learning to provide the most effective treatments possible.

Monarch House is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. Your unique perspective is what makes us stronger.

We're a Future-Forward Organization

At Monarch we are committed to innovation and continuous improvement. As a future-focused team, we embrace technology and evolving tools to support our growth and success. We encourage the use of AI and other digital solutions to streamline work, enhance productivity, and stay ahead in a fast-moving landscape.

As such, we value candidates who are comfortable leveraging AI tools to organize their work, solve problems, and manage tasks efficiently. If you’re tech-savvy, adaptable, and excited by the possibilities of working smarter with emerging technologies, we’d love to hear from you.