Scaled Customer Activation | Partnerships

Ramp; Remote; CAD 80,000 - 100,000; Full time

Job summary

A financial operations platform is seeking a Customer Success Manager to oversee partner relationships, enhance customer onboarding experiences, and drive retention strategies. This role demands a minimum of 5 years in customer success with solid verbal and written communication abilities. Familiarity with technical collaborations and project management is essential. The position offers a supportive work environment with benefits tailored for full-time employees, including flexible PTO and health insurance coverage.

Benefits

100% medical, dental & vision insurance coverage

401(k) with employer match

Flexible PTO

Fertility HRA

Wellness stipend

Parental Leave

Relocation support

Pet insurance

Qualifications

• Minimum 5 years of experience in customer success or related roles.
• Familiarity with partner ecosystem operations.
• Exceptional project management and time-management skills.
• Excellent verbal and written communication.
• Experience working with technical counterparts.
• Ability to anticipate customer needs.

Responsibilities

• Build and maintain strong relationships with partners.
• Serve as a trusted advisor for partners.
• Develop and deliver partner onboarding.
• Work with partners to drive thorough onboarding.

Skills

Customer success

Project management

Communication

Technical collaboration

Adaptability

Tools

QuickBooks Online

NetSuite

Sage

Microsoft Dynamics

Job description

About Ramp

At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.

Ramp is a financial operations platform designed to save companies time and money. Our all‑in‑one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built‑in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family‑owned farms to e‑commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest‑growing corporate card and bill payment platform in America, and enables over $100B in purchases each year.

Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirma, Goldman Sachs, American Express, Mastercard, Visa, Capital One—and technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company’s Most Innovative Companies list, LinkedIn’s Top U.S. Startups for more than 3 years, the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.

About the Role

Customer Success Managers on the Partnerships team own the activation, growth, and retention of Ramp’s partner‑referred customers. As an early member of the team, you will help build and refine the Partner Success program and define the implementation motion to drive activation and retention.

What You’ll Do

Partner Relationship Management

• Build and maintain strong, long‑term relationships with key partner segments, including Accounting, Private Equity, and Venture Capital.
• Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges.

Drive Partner Enablement and Customer Activation

• Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products.
• Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale.

What You Need

• Minimum 5 years of experience in customer success, partnerships, account management, or product operations.
• Familiarity with partner ecosystem operations.
• Exceptional project management and time‑management skills.
• Excellent verbal and written communication.
• Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds.
• Desire to learn the product inside out, understand why Ramp was built the way it was, and communicate this effectively.
• Proven track record of exceeding quota and/or outperforming key target metrics.
• Ability to anticipate customer needs and position product solutions accordingly.
• High adaptability and ability to thrive in a fast‑paced environment.

Nice to Haves

• Experience with accounting partners, Private Equity, and/or Venture Capital.
• Experience contributing to the development and growth of new teams.
• Familiarity with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics.
• Experience with financial services sales.
• Experience at a high‑growth startup.

Benefits (for U.S.-based full‑time employees)

• 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
• 401(k) (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF (as needed)
• Pet insurance

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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