SBA for Community Care NB - 02-Sep-2025

Cynet Systems; Fredericton; On-site; CAD 100,000 - 130,000; Full time

Job summary

A healthcare technology company is seeking a Senior Business Analyst in Fredericton, Canada, to lead the documentation and analysis of business requirements for digital health systems, particularly in Salesforce platform implementation. The ideal candidate has strong experience in the Digital Health sector and stakeholder engagement. This role demands a Bachelor's degree and extensive experience in relevant fields.

Qualifications

• Minimum 15 years’ experience as a Senior Business Analyst.
• Minimum 8 years’ experience in Digital Health/eHealth.
• Minimum 5 years’ experience on Salesforce platform projects.

Responsibilities

• Lead the elicitation, documentation, and analysis of business requirements.
• Facilitate workshops with clinical and non-clinical stakeholders.
• Support training and testing initiatives for digital health systems.

Skills

Business requirements elicitation

Workshop facilitation

Salesforce platform expertise

Digital Health experience

Clinical and non-clinical stakeholder engagement

Education

Bachelor's degree in Computer Science or Business Administration

Job description

Job Description

• The Senior Business Analyst will be responsible for leading the elicitation, documentation, and analysis of business requirements and processes for digital health systems, with a specific focus on Salesforce platform implementation.
• This includes working with clinical and non-clinical stakeholders, facilitating workshops, and supporting training and testing initiatives.

Deliverables

• Document business and IT requirements, including business requirements, functional specifications, and user stories.
• Document high-level solution architecture recommendations.
• Develop workflow processes, activity diagrams, and standard operating procedures.
• Document operational frameworks for program delivery.
• Design and develop materials for stakeholder engagement and training sessions.
• Design and develop materials to support end-user / business testing (UAT).

Requirement / Must Have

• Bachelor's degree in Computer Science, Business Administration, or a related discipline (or equivalent combination of education and experience).
• Minimum 15 years’ experience as a Senior Business Analyst responsible for business requirements elicitation and workshop facilitation.
• Minimum 8 years’ experience gathering clinical and non-clinical requirements in the Digital Health / eHealth space within a Canadian jurisdiction.
• Minimum 5 years’ experience working as a Senior Business Analyst on Salesforce platform projects.

Should Have

• Minimum 5 years’ experience as a lead Senior Business Analyst in the Digital Health / eHealth sector in a Canadian jurisdiction.
• Minimum 5 years’ experience leading sessions with clinical and non-clinical stakeholders to gather and clarify business requirements.
• Minimum 5 years’ experience documenting workflows for clinical and non-clinical stakeholders to support process standardization and efficiency.
• Minimum 10 years’ experience documenting business processes, gap analyses, and standard operating procedures.
• Minimum 5 years’ experience creating training guides and tools and supporting end-user training.
• Minimum 5 years’ familiarity with case management systems and processes related to intake and case handling.
• Minimum 5 years’ experience implementing Salesforce Health Cloud solutions.
• Familiarity with data confidentiality and client privacy requirements under New Brunswick’s Personal Health Information Protection Act (PHIPA).