SAP Support Manager – Warehouse Management (WM)

Jobgether; Canada; Remote; CAD 95,000 - 165,000; Full time

Benefits offered by this job

Remote working arrangement

Flexible work model

Health/dental/vision insurance

Retirement savings plan

Paid holidays and PTO

Job summary

Jobgether, on behalf of a partner company, is seeking an SAP Support Manager - Warehouse Management (WM) for a Canada-based role. You will lead SAP WM application support across L2/L3, overseeing incidents, enhancements, and defect management in a complex, global IT environment.

You will collaborate with ABAP developers and cross‑functional teams, drive KPI/SLAs, and guide a distributed team through SAP ECC/S/4HANA transitions, aiming to optimize warehouse processes and operations.

Qualifications

• At least 8 years of SAP experience, including substantial hands-on expertise in SAP Warehouse Management (WM).
• Minimum 3 years of experience leading SAP application support, AMS, or IT service delivery teams.
• Strong knowledge of SAP WM configuration and warehouse business processes.
• Proven experience supporting SAP ECC production environments and managing incidents, problems, and change requests.
• Solid understanding of integration between SAP WM and MM/IM/SD/PP.
• Experience with ITIL-based support frameworks and ITSM platforms such as ServiceNow.
• Experience with SAP S/4HANA, SAP EWM, or SAP Fiori is highly desirable.
• Candidates must be legally authorized to work in the United States without sponsorship (Canada location context).

Responsibilities

• Lead SAP Warehouse Management application support activities across incidents, problems, service requests, enhancements, and defects.
• Manage Level 2 and Level 3 support operations, ensuring effective troubleshooting and resolution of complex SAP WM issues.
• Provide functional leadership across inbound/outbound operations, goods receipt/issue, putaway, picking, replenishment, inventory movements, and RF/barcode-enabled processes.
• Monitor SLAs and KPIs, track incident backlogs, resolution times, and recurring defects.
• Lead major incident responses, escalation management, and root cause analysis.
• Oversee support reporting, reviews, runbooks, and standard operating procedures.
• Provide SAP WM functional expertise and review configuration changes and defect fixes.
• Coordinate with ABAP developers and cross-functional teams for testing and integrations.
• Collaborate across SAP WM with MM/IM/SD/PP/QM and SAP EWM where applicable.
• Coordinate with SAP Basis, Security, Infrastructure, and Integration teams for cross-module issues.
• Mentor SAP WM support consultants and promote knowledge sharing.
• Identify automation opportunities to improve warehouse productivity and reliability.
• Contribute to SAP upgrades, migrations, and S/4HANA transformation projects.

Skills

SAP WM configuration

Lead & manage teams

Stakeholder management

ITIL/ITSM

ServiceNow

Root cause analysis

S/4HANA/EWM familiarity

RF/barcode warehouse tech

Distributed teams management

Communication

Education

SAP Certification (WM/EWM/S/4HANA)

Tools

ServiceNow

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an SAP Support Manager - Warehouse Management (WM) based in Canada.

As an SAP Support Manager, you will lead the delivery and continuous improvement of SAP Warehouse Management application support in a complex, business-critical IT environment. You will oversee Level 2 and Level 3 support operations, ensuring system stability, service quality, and timely resolution of production issues. Working closely with functional, technical, and business stakeholders, you will provide expert guidance on SAP WM processes and integrations. You will also manage support teams, monitor service performance, and drive initiatives that improve operational efficiency and warehouse productivity. This role offers the opportunity to influence enterprise-wide technology operations while contributing to SAP modernization, migration, and S/4HANA transformation projects. You will operate in a collaborative, international environment with distributed teams and a strong focus on service excellence.

Accountabilities

• Lead SAP Warehouse Management application support activities, overseeing incidents, problems, service requests, enhancements, and defect management across production environments.

• Manage Level 2 and Level 3 support operations, ensuring effective troubleshooting and resolution of complex SAP WM issues while minimizing business disruption.

• Provide functional leadership across key warehouse processes, including inbound and outbound operations, goods receipt and issue, putaway, picking, replenishment, inventory management, warehouse movements, transfer orders, handling units, and RF/barcode-enabled processes.

• Manage application support performance against agreed Service Level Agreements (SLAs) and operational KPIs, monitoring incident backlogs, resolution times, recurring defects, and overall service quality.

• Lead major incident responses, escalation management, and root cause analysis, implementing corrective and preventive actions to reduce recurring production issues.

• Oversee support reporting, service reviews, operational documentation, knowledge articles, runbooks, and standard operating procedures.

• Provide SAP WM functional expertise, evaluate business requirements, recommend appropriate solutions, and review functional specifications, configuration changes, enhancements, and defect fixes.

• Collaborate with ABAP developers on custom programs, interfaces, enhancements, forms, and reports, while coordinating unit, integration, regression, and user acceptance testing.

• Manage integration and cross-functional support between SAP WM and other modules, including Materials Management (MM), Inventory Management (IM), Sales and Distribution (SD), Production Planning (PP), Quality Management (QM), and SAP EWM where applicable.

• Coordinate with SAP Basis, Security, Integration, Infrastructure, and other technical teams to resolve cross-module issues and support third-party warehouse systems, automation platforms, RF devices, scanners, and logistics applications.

• Lead, mentor, and develop SAP WM support consultants, assigning priorities, coordinating workloads, providing escalation guidance, and promoting knowledge sharing and cross-training.

• Identify opportunities for automation, process optimization, and incident reduction to improve warehouse productivity, system reliability, and user experience.

• Contribute to SAP upgrades, migrations, optimization initiatives, and S/4HANA transformation projects, including transitions from traditional SAP WM to SAP EWM or S/4HANA-based warehouse solutions.

Requirements:

• At least 8 years of SAP experience, including substantial hands-on expertise in SAP Warehouse Management (WM).

• Minimum 3 years of experience leading SAP application support, Application Management Services (AMS), production support, or IT service delivery teams.

• Strong knowledge of SAP WM configuration and warehouse business processes, including inbound/outbound operations, picking, putaway, replenishment, inventory management, and warehouse movements.

• Proven experience supporting SAP ECC production environments and managing incidents, problems, service requests, enhancements, and change requests.

• Solid understanding of integration between SAP WM and related modules, particularly MM, IM, SD, PP, and other supply chain applications.

• Demonstrated experience managing SLA-driven support environments, monitoring operational KPIs, and ensuring consistent service delivery.

• Strong troubleshooting, analytical, and root cause analysis skills, with the ability to manage multiple critical priorities in high-volume production environments.

• Experience coordinating functional consultants, ABAP developers, SAP Basis, Security, Infrastructure, and Integration teams.

• Excellent leadership, communication, and stakeholder management skills, with the ability to mentor technical teams and collaborate effectively with business stakeholders.

• Familiarity with ITIL-based support frameworks, ITSM platforms such as ServiceNow, Agile methodologies, testing, release management, and knowledge management.

• Experience with SAP S/4HANA, SAP EWM, or SAP Fiori is highly desirable.

• Knowledge of RF/mobile warehouse solutions, third-party warehouse integrations, and logistics automation systems is an advantage.

• Experience managing distributed onshore and offshore support teams is preferred.

• SAP certification in WM, EWM, Supply Chain, or S/4HANA is considered an asset.

• Candidates must be legally authorized to work in the United States without current or future employer sponsorship, as specified in the original vacancy eligibility requirements. This requirement should be clarified with the hiring partner given the advertised Canadian location.

Benefits:

• Estimated annual compensation range of USD 67,800 to USD 117,800, depending on experience, skills, qualifications, and organizational requirements.

• Comprehensive health, dental, and vision insurance coverage.

• Employee wellness programs and resources.

• Life and disability insurance.

• Retirement savings plan.

• Paid holidays and paid time off.

• Remote working arrangement.

• Flexible work model designed to support individual working styles, wellbeing, and productivity.

• Opportunities to contribute to large-scale SAP transformation, modernization, and enterprise technology initiatives.

• Collaborative and inclusive working environment.

• Reasonable workplace accommodations for qualified candidates with disabilities.