SAP Service Delivery Lead - RUN & GROW

Syntax; Montreal; Hybrid; CAD 95,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Flexible working arrangements

Attractive benefits

Job summary

A leading Managed Cloud Provider seeks an AMS Service Delivery Manager (SDM) to oversee SAP services for clients. This role ensures operational excellence and manages a team of senior consultants. Responsibilities include leadership of daily operations, client performance reporting, and prioritizing tasks efficiently. Candidates should have a bachelor's degree, at least 7 years in ERP projects, and exceptional management skills. Join us in a supportive environment that fosters growth, innovation, and collaboration.

Qualifications

• Minimum 7 years of experience in ERP projects.
• At least 3 years of team management experience.
• Bachelor’s degree required; degree in IT preferred.

Responsibilities

• Act as primary contact for Syntax clients delivering SAP services.
• Manage and mentor senior SAP consultants.
• Compile and present performance reports to clients.

Skills

SAP modules (FI, CO, MM, PP, SD) knowledge

Client management skills

Team management experience

Communication skills

Time management skills

Education

Bachelor’s degree

IT degree preferred

Tools

ServiceNow

SAP Solution Manager

Job description

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