SAP iXp Intern - UA Content Designer [Vancouver]

SAP; Vancouver; On-site; CAD 33,000 - 48,000; Full time

Job summary

SAP invites applications for the SAP iXp Intern - UA Content Designer in Vancouver, a paid 8-month internship with a 40-hour work week. You will join our Data & Analytics Design team to craft help content, UX copy, and user assistance across cloud services, collaborating with UX designers and product teams.

Ideal candidates bring a strong writing background, curiosity about AI, and the ability to translate complex concepts into clear language for diverse users, while balancing detailed work with

Qualifications

• Bachelor’s degree in Technical Communication, HCI, UX Design, CS, or related field.
• Eligibility: must be currently enrolled or recently graduated (start date within 6 months) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD program.

Responsibilities

• Research, map, and validate user journeys for our products with an emphasis on how language can increase adoption and improve onboarding
• Create help documentation (text and multimedia) in collaboration with UX designers, agile teams, product managers, and stakeholders
• Write UI texts and other UX copy to enhance usability
• Define terminology that’s simple, consistent, and industry-standard
• Proofread and edit content for usability, readability, and linguistic accuracy
• Ensure all deliverables meet standards and use appropriate style and tone
• Collaborate with a globally distributed product development team
• Participate in cross-department initiatives to improve tools and processes
• Adopt a data-driven approach to work
• Advocate for an excellent user experience

Skills

Excellent English

HTML knowledge

XML knowledge

JavaScript

AI tools

Prompting techniques

Information architecture

Agile mindset

Team collaboration

Independent work

Education

Bachelor’s degree in Technical Communication, Human Computer Interaction, UX Design, Computer Science, or related field

Job description

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact. Position Title: SAP iXp Intern - UA Content Designer. Location: Vancouver, BC. Anticipated Start Date: September 2026. Contract Duration: 8 months. Work Hours: Full-time internship; 40 hours per week.

Are you passionate about writing and helping others make sense of software and technology in their daily work? Do you have a desire to flex your writing and language skills to create people-centric user experiences?

If so, our Data & Analytics Design team is looking for motivated individuals to design and write help content, UX copy, and other user assistance content offerings within our data and analytics cloud services. Our global design team is constantly in pursuit of fresh innovations with the most user-friendly and modern cloud and AI native experiences. Ideal candidates are data-driven in their work, strive to truly understand the needs of our users, and are excited to collaborate with our UX designers to craft a more usable journey through our products. Initiative and creativity are key, as is the ability to balance detailed writing work with strategic, long-term thinking. You empathize with the user and use your writing to help them accomplish their goals.

• Research, map, and validate user journeys for our products with an emphasis of how language can increase adoption and improve onboarding
• Create help documentation (both text and multimedia) in close collaboration with UX designers, agile development teams, product managers, and other stakeholders
• Write UI texts and other UX copy to enhance the usability of our products
• Define terminology that’s simple, consistent, and conforms to industry standards
• Proofread and edit content for usability, readability, and linguistic correctness
• Ensure that all deliverables are of high quality, adhere to standards and guidelines, and use a style and tone appropriate for the target group and market
• Collaborate with members of a globally distributed product development team
• Participate in cross-department initiatives to improve tools, processes, and content
• Adopt a data-driven approach to your work
• Act as an advocate for an excellent user experience

What You’ll Bring

A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies — especially artificial intelligence — paired with a results-oriented approach and the courage to take initiative.

Education: Bachelor’s degree in Technical Communication, Human Computer Interaction, UX Design, Computer Science, or other related field.

Eligibility: Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD program.

Preferred Skills And Knowledge

• Excellent level of English (written and spoken)
• Keen interest in new technologies (agentic AI, knowledge of HTML, XML, JavaScript, or any programming languages is an advantage)
• Familiarity with AI tools and prompting techniques to support UX writing, content design, or documentation workflows (for example, using AI agents to draft, iterate, or explore copy variations)
• Ability to analyze the learning needs of diverse user groups
• Knowledge of information architecture concepts
• Willingness to quickly acquire knowledge in new areas and adapt to change in an agile product development process
• Team player who seeks solutions to problems and can quickly translate ambiguity to clarity and action
• Proven excellent communication skills in English (spoken and written)
• Proven ability to work both independently and collaboratively with all levels of an organization.

Where You Belong

At SAP, User Assistance teams are responsible for designing and developing all types of information that help our customers to deploy, administer, use, and develop software successfully. We specialize in user interface texts, embedded help, multi-media, and documentation targeted at a diverse range of customers -- from business users and analysts to IT administrators and developers.

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

• Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
• Project-driven Experience: Kickstart your career with hands- on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
• Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone — regardless of background — feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is 24-35 CAD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.