SAP Customer Solution Director

SmartRecruiters, Inc.; Montreal (administrative region); On-site; CAD 170,000 - 220,000; Full time

Benefits offered by this job

Profit sharing

Health and well‑being insurance

Deferred Profit‑Sharing Plan (DPSP)

Flexible hybrid work

Public transit allowance

Cell phone allowance

RRSP contributions

Job summary

Talan, a leading international group supporting Data & AI transformation, seeks a SAP Customer Solution Director in Canada to lead functional design across pursuits and delivery. You translate complex business problems into SAP solutions, own value case development and drive presales while collaborating with delivery and alliance teams.

Responsibilities include defining scope, estimating inputs, chairing workshops, and ensuring the transition from sale to delivery is well documented.

Qualifications

• 9–12 years of SAP experience in functional, solution design or process architecture roles.
• Participation in at least four full-cycle SAP implementations, including at least two as a functional lead or solution owner.
• Deep experience in the named industry and command of its end‑to‑end processes.
• At least three years of experience with current S/4HANA releases in public or private cloud, including fit-to-standard practice.
• Experience defining assumptions, scope and effort estimates for delivery.
• Experience leading executive workshops and value discussions with VP- or C-level stakeholders.
• Bachelor’s degree in Business, Engineering, Supply Chain, Information Technology or related field.
• Ability to travel to client sites in Canada and the United States; travel may be 30% to 50% of time.
• Excellent oral and written communication in French and English.

Responsibilities

• Lead functional solutioning for pursuits, requests for proposal and oral presentations translating client problems into SAP solutions.
• Build and defend the value case with stakeholders, including benefit drivers and operational changes.
• Advise decision-makers and recommend bid decisions when appropriate.
• Define solution assumptions and inputs to estimates and challenge estimates before pricing.
• Design and present demonstrations, accelerators and proof-of-concept scenarios with teams.
• Support joint pursuits and engagement with SAP account teams and ecosystem partners.
• Act as the functional design authority and chair workshops on critical processes.
• Provide transition from sold solution to delivery, including design intent and scope baseline.
• Review, approve and validate design deliverables through UAT, go-live and stabilization.
• Coach consultants and develop the practice; feed lessons into assets and tooling.

Skills

SAP experience

Functional design

Executive advisory

Bilingual English/French

Education

Bachelor’s degree in Business, Engineering, Supply Chain, IT or related field

Tools

SAP S/4HANA

Job description

• Compensation: CAD 170,000 - CAD 220,000 - yearly

Company Description

Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.

With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact.

Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory.

In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently.

Job Description

Reporting to the Senior Director, SAP Presales and Alliance, the SAP Customer Solution Director is part of the SAP practice and serves as the functional design authority for clients and delivery teams. The role maintains solution continuity from the earliest pursuit and presales discussions through delivery, user acceptance testing, go-live and support, helping ensure that the solution sold remains consistent with the solution designed and delivered.

Working at the intersection of business development, presales and delivery, you translate complex business challenges into an SAP solution that can be built, estimated and aligned with the client’s industry. You own process design and the industry response, while technical architecture remains with the Solution Architect or Enterprise Architect and execution, staffing and margin remain with project management and delivery leadership. Your influence, judgement and deep SAP S/4HANA knowledge contribute directly to client satisfaction and sales growth.

Your mission consists of:

• Client orientation and business value:
  • Lead functional solutioning for pursuits, requests for proposal and oral presentations by translating client business problems into an SAP solution that Talan can estimate and deliver.
  • Build and defend the value case with business stakeholders, including benefit drivers, baseline measures and the operational changes required to realize the expected value.
  • Advise decision-makers and, when appropriate, recommend a no-bid decision when industry fit or client readiness does not support a responsible proposal.
• Business development and influence:
  • Define solution assumptions, scope boundaries, exclusions and functional inputs to estimates, then challenge estimates before they are incorporated into pricing.
  • Design and present, with Alliance and Presales teams, industry-relevant demonstrations, accelerators and proof-of-concept scenarios.
  • Support joint pursuits, industry positioning and engagement with SAP account teams and ecosystem partners.
• Design leadership and risk management:
  • Act as the functional design authority, decide on process design and fit-to-standard matters, and chair or co-chair workshops focused on critical processes.
  • Provide a documented transition from the sold solution to the delivery team, including the assumption register, scope baseline and design intent.
  • Serve as an escalation point when scope, industry fit or process design is at risk, and support the rationale for required changes.
• Delivery excellence:
  • Review and approve process design deliverables before they are submitted to the client for sign-off.
  • Validate the delivered design against the original value case through user acceptance testing, go-live and stabilization.
  • Advise the team on organizational impacts arising from process design in partnership with the change management lead.
• Collaboration and practice development:
  • Coach functional consultants and domain leads to strengthen the team’s ability to hold credible industry conversations with clients.
  • Advance the industry intellectual property roadmap, including process models, configuration accelerators, demo scenarios and client references.
  • Feed delivery lessons into leads, packaged offerings, accelerators and the process content used by AI-enabled delivery tools.

#LI-SAMLEBEL

Qualifications

• Experience: Nine (9) to twelve (12) years of relevant SAP experience in functional, solution design or process architecture roles.
• SAP delivery record: Participation in at least four full-cycle SAP implementations, including at least two as a functional lead or solution owner.
• Industry expertise: Deep experience in the industry named in the posting and command of its associated end‑to‑end processes.
• SAP S/4HANA: At least three (3) years of experience with current S/4HANA releases in public or private cloud, including demonstrated fit-to-standard practice.
• Estimating and delivery: Demonstrated experience defining assumptions, scope and effort estimates that a delivery team was accountable for executing.
• Executive advisory: Experience leading oral presentations, executive workshops and value discussions with VP- or C-level business stakeholders.
• Education: Bachelor’s degree in Business, Engineering, Supply Chain, Information Technology or a related field.
• Conditions: Ability to travel to client sites in Canada and the United‑States; travel may represent 30% to 50% of working time during pursuit and design phases.
• Communication: Good oral and written communication skills, in French and English, to communicate with clients located across North America.

Experience in the specific industry vertical aligned to the role, with a strong understanding of end‑to‑end business processes and industry‑specific SAP solutions.

Mining:

• Mine-to-cash end to end, including ore movement, production reporting, and cost per tonne
• Plant maintenance, asset management, MRO, and warehouse for asset‑intensive operations
• Concentrate and commodity sales, including provisional pricing and weight and assay settlement
• Royalties, offtake agreements, and shipment reconciliation
• Integration boundaries with mine planning, fleet management, and metallurgical accounting systems

Oil and Gas:

• Well-to-wallet end to end
• Hydrocarbon product management, including quantity conversion and inventory valuation
• Joint venture accounting and production revenue accounting
• Exchanges, tariffs, and netback calculation
• Secondary distribution and downstream logistics processes

CPG:

• Demand planning and S&OP
• Trade promotion planning, execution, settlement, deductions, and claims
• Revenue growth management and pricing and rebate structures
• Customer Activity Repository and demand data foundation
• DSD, batch traceability, quality management, and recall readiness
• Retailer EDI, GS1 standards, and allocation under constrained supply

Industrial Manufacturing:

• Plan-to-produce end to end
• Engineer-to-order and configure-to-order flows, including variant configuration
• Production planning and detailed scheduling, and MRP in S/4HANA
• Quality management and non-conformance handling
• Service parts, warranty, and installed base
• Project systems on capital work and long-cycle manufacturing

Additional Information

What about the advantages of joining us?

Aside from joining a professional and dynamic team, you will be entitled to our compensation plan and various other benefits, as well as the opportunity to be part of a talented team.

All that you deserve and more:

• Profit sharing;
• Health and well‑being insurance from your first day;
• Deferred Profit‑Sharing Plan (DPSP);
• Flexible hybrid work;
• Public transit and cell phone allowance;
• Generous employer contributions to your group RRSP.

Talan is committed to employment equity.