SAP Consultant

Mashreq Bank; Vancouver; On-site; CAD 100,000 - 125,000; Full time

Job summary

A trusted remote work opportunity provider is seeking a Remote Customer Service Associate to enhance customer experiences while working from home. The role offers flexibility with shifts, requires excellent communication skills, and welcomes entry-level applicants. Benefits include competitive pay, paid training, and the potential for growth within a leading partner ecosystem.

Benefits

Competitive hourly pay with performance bonuses

100% remote work opportunity

Paid virtual training and onboarding

Work-from-home equipment support

Flexibility in scheduling

Qualifications

• Excellent verbal and written communication skills in English.
• Strong computer literacy with the ability to navigate web applications and CRMs.
• Ability to work independently and follow detailed instructions.

Responsibilities

• Respond promptly to customer inquiries via phone, chat, or email.
• Provide product information and solve order issues.
• Maintain a positive, professional attitude toward customers at all times.

Skills

Verbal communication skills

Written communication skills

Computer literacy

Multitasking

Problem-solving skills

Interpersonal skills

Job description

Job Summary:

Are you looking for a flexible, remote opportunity with one of the worlds most trusted brands? Join The Elite Job in collaboration with Amazon Work From Home as a Remote Customer Service Associate. This role is perfect for individuals who are passionate about delivering exceptional customer experiences while working from the comfort of their own home.

You will be the first point of contact for Amazon customers, helping resolve their queries and ensuring a smooth online shopping experience.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, chat, or email.

• Provide product information, solve order issues, process returns/refunds, and manage account-related queries.

• Use problem-solving and communication skills to ensure customer satisfaction.

• Escalate complex cases to the appropriate departments as necessary.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Accurately document customer interactions and follow up on pending issues.

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English.

• Strong computer literacy with the ability to navigate web applications and CRMs.

• Comfortable multitasking in a fast-paced virtual environment.

• Ability to work independently and follow detailed instructions.

• A quiet, dedicated workspace at home with high-speed internet.

Experience:

• Entry-level welcome – no prior customer service experience required.

• Previous remote work or e-commerce support experience is a plus.

• On-the-job training will be provided.

Working Hours:

• Flexible shifts available: Full-Time or Part-Time.

• May include evenings, weekends, and public holidays depending on customer demand.

• Minimum commitment of 20 hours per week.

Knowledge, Skills, and Abilities:

• Customer-focused mindset and a solution-oriented approach.

• Strong listening and interpersonal skills.

• Ability to manage time efficiently and meet performance targets.

• Familiarity with Amazon services or similar e-commerce platforms is advantageous.

Benefits:

• 100% remote work opportunity.

• Competitive hourly pay with performance bonuses.

• Paid virtual training and onboarding.

• Work-from-home equipment support (where applicable).

• Growth opportunities within the Amazon partner ecosystem.

• Work-life balance and flexible scheduling.

Why Join Us:

At The Elite Job, we partner with global leaders like Amazon to offer high-quality, remote career opportunities. This position gives you the chance to become part of a trusted customer support network, build your career from home, and enjoy the flexibility that fits your lifestyle. Whether you are a student, stay-at-home parent, or just looking for supplemental income, this role is designed to work for you.

How to Apply:

Click the Apply Now button on this job post or send your resume to us with the subject line Amazon Work From Home – Customer Service Application.

Ensure your email includes:

• An updated CV/resume

• Your availability (Full-Time or Part-Time)

• A brief paragraph on why you would be a great fit for this role