SAP Concur Analyst - Remote / Telecommute

Cynet systems Inc; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

A technology solutions provider in Toronto is seeking a skilled professional to act as a liaison between business stakeholders and technical teams. This role requires a Bachelor’s degree and a minimum of 3 years' experience with SAP Concur. Responsibilities include troubleshooting, QA testing, and collaboration on AI features. The ideal candidate will have strong documentation skills and a passion for process optimization.

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum 3 years of experience with SAP Concur.
• Experience with AI-driven applications is needed.

Responsibilities

• Act as a liaison to gather business requirements.
• Troubleshoot and maintain SAP Concur system performance.
• Conduct system testing and validation.
• Resolve issues reported by users.
• Participate in cross-functional projects.
• Support documentation and training for changes.
• Collaborate on AI tool integration.
• Identify automation and optimization opportunities.

Skills

Supporting SAP Concur

Troubleshooting

Documentation skills

Experience with AI applications

QA and system testing

Education

Bachelor’s degree in Information Systems or related field

Job description

Job Description

Responsibilities:

• Serve as a liaison between business stakeholders and technical teams to gather and document business requirements, translating them into clear user stories and specifications.
• Support Concur by troubleshooting issues, configuring settings, and maintaining system performance.
• Perform and coordinate system testing, QA, and validation across platforms.
• Resolve user-reported issues submitted through ServiceNow, ensuring timely communication and resolution.
• Participate in cross-functional projects, ensuring system solutions meet business objectives, compliance requirements, and technology standards.
• Contribute to change management efforts, including documentation, training, and communication.
• Collaborate with cross-functional teams to support and test AI-powered tools or features integrated within enterprise systems.
• Identify opportunities to improve automation, reporting, and business process optimization using AI and emerging technologies.

Required Qualifications

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field—or equivalent experience.
• Minimum 3 years of direct experience supporting and configuring SAP Concur.
• Demonstrated experience working with or supporting AI-driven applications or tools (e.g., chatbots, predictive analytics, AI-based automation).
• Experience in QA/testing and validating system changes.
• Proficient in writing functional documentation and user stories.