SAP Analyst

Arvato; Mississauga; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Time Off

Tuition reimbursement

Flexible Spending Accounts

Employee Assistance Program

Pet insurance (voluntary)

Job summary

Arvato is seeking an SAP Support Analyst to manage SAP incidents, write functional specifications, and act as first line of support across order-to-cash, procurement-to-pay, and warehousing processes.

The role emphasizes training, process improvement, and collaboration with IT and business users to optimize SAP integrations and upgrades. Strong communication and organizational skills are essential.

Qualifications

• 5+ years of SAP support/implementation experience
• 2+ of ABAP and debugging experience required
• SD, MM, IM preferred
• LES experience is a plus
• ITIL certification preferred

Responsibilities

• Assist in day-to-day SAP incident support and resolve level 1 issues promptly
• Identify data/process issues and coordinate with stakeholders to resolve them
• Work with business users to gather details and categorize issues for timely resolution
• Demonstrate strong communication skills and follow-through on tasks
• Lead SAP projects and contribute to end-to-end system design and upgrades

Skills

SAP support

ABAP

Communication

Project coordination

End-to-end system design

Education

Bachelor's degree in computer science or related field

Tools

ABAP

IDoc

Mobisys

QM

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries. You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

We're looking for an SAP Support Analyst to primarily be responsible for managing SAP incidents, and to write/manage functional specifications between the user community and the more technical IT community. The SAP Support Analyst will be the first line of support and work with other business associates to understand the gaps in the current SAP processes and recommend the necessary improvements. This will take a solid understanding of SAP, understanding integration points and knowledge of our business processes. The position requires strong communication and organizational skills as well as a follow-through mentality.

The SAP Support Analyst is responsible for writing functional specification in the SCM area. Especially focused on order to cash, procurement to pay, inventory and warehousing. The candidate plays a significant role during implementation, provides ongoing SAP support, drives continuous improvements and plays a key role for SAP upgrades or other major project with SAP. The SAP Support Analyst also be a major source of training. This training will include updating others on any changes that have been made and training new hires. The candidate must possess the ability to train individuals one-on-one, as well as presenting to a larger classroom.

• Assist in providing day-to-day support for issues that affect the daily operation of SAP and related interfaces; resolve level 1 support issues in a timely manner and assign complex issues to more senior team members as tickets or projects.
• Proactively identify problematic issues (data or process) and work with the necessary individual(s) to resolve such issues.
• Work with business users to gather more details on new SAP issues, categorize the issues accurately to help address them in a timely manner.
• Very good communication skills and follow-through ability
• Track record of excellence in end-to-end system design / support & leading of SAP projects

Qualifications

• Bachelor's degree in computer science or closely related field preferred; equivalent experience will be considered
• 5+ years of SAP support/implementation experience required
• 2+of ABAP and debugging experience required
• SD, MM, IM preferred
• LES experience is a plus
• Mobisys (mobile application), IDoc's (EDI), QM is a plus
• ITIL certification preferred

Additional Information

• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

We strive to be an equitable, inclusive, and accessible workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We are committed to providing a barrier-free recruitment process in accordance with applicable human rights and accessibility legislation.