SANDRO - PT Temporary Keyholder, Halton Hills, Ontario

SMCP NORTH AMERICA (US, CANADA); Halton Hills; On-site; CAD 30,000 - 60,000; Part time

Job summary

A luxury retail brand is seeking a PT Keyholder Temp for the Sandro location at Toronto Premium Outlets. The role requires exceptional customer service skills, leadership, and a passion for fashion. Responsibilities include supervising the team, handling store operations, and creating personalized shopping experiences. Ideal candidates will have retail experience and flexible availability. Competitive benefits include a 50% shopping discount.

Benefits

Generous Shopping Discount - 50% off Retail

Qualifications

• 1+ year of experience in retail or customer service, supervisory experience preferred.
• Enthusiastic about providing exceptional customer service in luxury retail.
• Knowledgeable about fashion trends.
• Excellent communication skills with a friendly demeanor.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Lead and supervise the team in absence of Store Manager.
• Provide exceptional customer service and achieve sales targets.
• Maintain store standards and oversee stock replenishment.
• Support new hires and motivate team to meet sales goals.
• Create an inclusive, personalized shopping experience.

Skills

Customer service

Leadership

Product knowledge

Communication skills

Adaptability

Job description

Overview

PT Keyholder Temp at SMCP (Sandro) – Location: Sandro Toronto Premium Outlets

SMCP is the parent brand for Sandro and Maje, offering Parisian elegance and accessible luxury with a commitment to sustainability. We operate in over 47 countries and emphasize growth, engagement, inclusivity, and corporate social responsibility. By 2030, we aim to achieve ambitious sustainability goals while delivering Parisian chic with a modern twist.

As a Keyholder, you will support the store leadership team to ensure smooth store operations and deliver an exceptional customer experience. You will use your passion for fashion and customer service to create memorable moments for our clients. Your leadership will show through opening and closing procedures, leading by example, and taking on responsibilities such as cash reconciliation, distribution of sales goals, team motivation, and problem resolution.

You will also play a pivotal role in building lasting relationships with customers, providing styling advice, and delivering personalized service in an inclusive and welcoming environment.

What You’ll Do:

Responsibilities

• Leadership & Supervision: Lead and supervise the team in the absence of the Store Manager / Assistant Manager. Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
• Customer Service & Sales: Provide exceptional customer service with product knowledge and personal recommendations. Build and maintain a client book, fostering relationships and loyalty. Achieve sales targets through service and brand values. Address customer issues promptly and professionally.
• Store Operations & Visual Merchandising: Maintain high store standards, ensuring a welcoming and organized environment. Oversee stock replenishment to align with demand and visual standards.
• Team Collaboration & Development: Support new hires and encourage team development, promoting a growth-focused culture. Motivate the team to meet sales goals.
• Brand Experience & Client Engagement: Create an inclusive, personalized shopping experience, welcoming clients to our collections. Guide clients through their shopping journey, meeting their unique needs.

Qualifications

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
• Adaptable and open to pursuing a career in retail management.
• Social media presence is a plus but not required.
• Flexible availability, including evenings, weekends, and holidays, is required.

Benefits

• Generous Shopping Discount - 50% off Retail

Ready to take your love for fashion to the next level? Apply today and become part of the SMCP Dream Team!