Samsung Customer Experience Host - Metrotown - Part-Time

OSL Retail Services Inc.; Burnaby; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading company is seeking a Customer Experience Host to enhance the customer journey at Samsung Experience Stores. This role focuses on delivering exceptional service and building strong brand loyalty. Ideal candidates will possess retail experience and strong interpersonal skills, working in a vibrant team environment.

Benefits

Competitive base salary

Vacation plus additional flex days

Comprehensive benefits

Training and development opportunities

Supportive workplace culture

Qualifications

• Minimum 2 yr retail experience, ideally with luxury or hospitality brands.
• Effective decision-maker and problem-solver with strong customer service orientation.
• Detail-oriented and results-focused with a proven ability to manage multiple priorities.

Responsibilities

• Welcome customers and connect them to the right person for service.
• Maintain advanced knowledge of Samsung products and services.
• Proactively manage the queue of customers waiting for help.

Skills

Interpersonal skills

Communication skills

Presentation skills

Problem-solving

Customer service orientation

Job description

Overview

Do you have a passion for tech and creating unforgettable experiences?Samsung and OSL have teamed up to operate the Samsung Experience Stores across Canada. Samsung is a global leader in technology, and its stores are designed to help customers see the endless benefits of a smart, connected, sustainable lifestyle.

Who is OSL?

It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.

A day in the life of a Samsung Experience Host:

• The Customer Experience Host is the first introduction to our store experience. They set the tone for the exceptional customer service SES is known for.
• You will welcome customers into the store, and promptly connect them to the right person to deliver an exceptional service or support experience.
• Represent Samsung as a brand ambassador by maintaining advanced knowledge of all Samsung products and services.
• Demonstrate excellence in customer service and ability to build relationships by uncovering customer needs through skilled probing, empathy, and business savvy.
• Create an unparalleled customer journey by utilizing our store design to create the right touchpoint for a customer based on their need.
• Assist in regular maintenance of the store.
• Proactively manage the queue of customers waiting for help, ensuring all customers are being helped in a timely manner.
• Demonstrate personal interest in customer care and encouraging brand loyalty and excited clients.

Does this sound like you?

• Minimum 2 yr retail experience, ideally with luxury or hospitality brands.
• Must have high level of interpersonal, communication and presentation skills.
• Detail-oriented and results-focused individual with a proven ability to manage multiple priorities with a sense of urgency.
• Effective decision-maker and problem-solver with strong customer service orientation.
• Ability to offer excellent service while managing multiple customers at once.
• Flexible to work beyond traditional business hours, holidays, evenings, and weekend periods, based on retail business needs as they arise.

What’s in it for you?

• Competitive base salary of $22/hr plus additional perks and incentives
• Vacation plus additional flex days
• Comprehensive benefits
• Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
• A supportive workplace culture and work environment

If this sounds like you and you’re excited to be a member of our team, pleaseapply now.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.