Salesforce Support Analyst: Service Cloud Pro

Finney-Taylor Consulting Group Ltd.; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading consulting firm in Calgary is seeking an Intermediate Salesforce Support Analyst to manage and resolve Salesforce Service Desk tickets. The ideal candidate will have 3–5 years of hands-on experience with Salesforce and a solid understanding of Service Cloud features. This role requires a proactive approach to troubleshooting, configuration, and user support. Interested candidates should send their resume as soon as possible.

Qualifications

• 3–5+ years of hands-on Salesforce experience in an Administrator / Analyst role.
• Solid experience with Service Cloud and its various features.
• Experience working in a structured IT Service Desk or Application Support role.

Responsibilities

• Manage and resolve Salesforce Service Desk tickets.
• Troubleshoot and analyze Salesforce issues effectively.
• Make well-governed configuration changes and enhancements.

Skills

Salesforce experience

Service Cloud features

Salesforce security

Ticketing system familiarity

Education

Salesforce Administrator (ADM-201) certification

Tools

Jira

Azure DevOps

ServiceNow

Job description

A leading consulting firm in Calgary is seeking an Intermediate Salesforce Support Analyst to manage and resolve Salesforce Service Desk tickets. The ideal candidate will have 3–5 years of hands-on experience with Salesforce and a solid understanding of Service Cloud features. This role requires a proactive approach to troubleshooting, configuration, and user support. Interested candidates should send their resume as soon as possible.