Salesforce Support Analyst - Intermediate

Finney-Taylor Consulting Group Ltd.; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading consulting firm in Calgary is seeking an Intermediate Salesforce Support Analyst to manage and resolve Salesforce Service Desk tickets. The ideal candidate will have 3–5 years of hands-on experience with Salesforce and a solid understanding of Service Cloud features. This role requires a proactive approach to troubleshooting, configuration, and user support. Interested candidates should send their resume as soon as possible.

Qualifications

• 3–5+ years of hands-on Salesforce experience in an Administrator / Analyst role.
• Solid experience with Service Cloud and its various features.
• Experience working in a structured IT Service Desk or Application Support role.

Responsibilities

• Manage and resolve Salesforce Service Desk tickets.
• Troubleshoot and analyze Salesforce issues effectively.
• Make well-governed configuration changes and enhancements.

Skills

Salesforce experience

Service Cloud features

Salesforce security

Ticketing system familiarity

Education

Salesforce Administrator (ADM-201) certification

Tools

Jira

Azure DevOps

ServiceNow

Job description

Job Description : Our client is looking for a Salesforce Support Analyst - Intermediate to join their team.

Must Have Primary Skills

• 3–5+ years of hands‑on Salesforce experience in an Administrator / Analyst role.
• Solid experience with Service Cloud, including: Cases, Queues, Assignment Rules, Email‑to‑Case, Case Escalation.o (Asset) Omni‑Channel, Knowledge, and other service features.
• Strong understanding of Salesforce security.
• Experience working in a structured IT Service Desk or Application Support role.
• Hands‑on experience with at least one ticketing system (Jira, Azure DevOps, ServiceNow, Halo, etc.).

Nice To Have Secondary Skills

Salesforce Administrator (ADM-201) certification required or in active progress.

Proven Experience In

The Intermediate Salesforce Analyst is a hands‑on, mid‑level role responsible for managing and resolving the majority of Salesforce Service Desk tickets for Apexify Consulting and its clients. This includes troubleshooting, analysis, configuration changes, minor enhancements, documentation, and coordination with developers or senior consultants for complex issues. The ideal candidate is comfortable owning tickets end‑to‑end, making well‑governed configuration changes, and acting as a trusted advisor to business users on how best to use Salesforce.

Please send your resume to [e-mail].

Skills

• Software
  • Experience In at least 5 years of experience with/in Salesforce adminstrator
  • Experience In at least 5 years of experience with/in Salesforce

Industry Experience

Consulting