Salesforce QA Analyst

Alithya; Montreal (administrative region); On-site; CAD 65,000 - 100,000; Full time

Benefits offered by this job

Flexible work options

Unlimited Vacation Plan

24/7 virtual healthcare

Job summary

Alithya seeks a Salesforce QA Analyst to ensure quality and performance of Salesforce solutions. You will lead QA strategy, design test plans, and validate features across Sales Cloud and Service Cloud, collaborating with analysts, developers, and product owners to embed quality throughout the lifecycle.

Responsibilities include crafting test scripts, executing tests, managing defects, guiding UAT, and advancing test automation while improving QA processes and governance within a multi-project

Qualifications

• 2 to 5 years of QA and software testing experience, including Salesforce.
• Proven experience testing Salesforce apps (Sales Cloud / Service Cloud).
• Experience with JIRA, test management platforms, or automation frameworks.
• Strong QA methodologies, testing lifecycle, and defect management.
• Familiar with Agile / Scrum environments.

Responsibilities

• Lead and contribute to the QA strategy for the Salesforce program.
• Define, structure, and evolve testing frameworks and deliverables for a multi-phase Salesforce program.
• Design, develop, and execute test plans, test cases, and test scripts for Salesforce applications.
• Validate new features, enhancements, and integrations across Sales Cloud and Service Cloud.
• Perform functional, regression, integration, and end-to-end testing.
• Collaborate with business analysts, developers, product owners, and program leads to ensure quality throughout delivery.
• Identify, track, and manage defects; ensure timely resolution.
• Support and guide UAT cycles with business users to ensure readiness.
• Contribute to test automation strategy and implementation.
• Continuously improve QA processes, tools, and governance.

Skills

QA testing

Salesforce

Agile/Scrum

Analytical skills

Communication

Education

Salesforce Certifications (Admin / Platform App Builder)

Tools

JIRA

Automation frameworks

Selenium

Provar

Copado QA

Job description

As a Salesforce QA Analyst, you'll play a key role in ensuring the quality, reliability, and performance of Salesforce solutions across the organization. You'll contribute to the evolution of the Salesforce ecosystem by supporting QA strategy, leading testing initiatives, and helping ensure successful program delivery. Working across multiple workstreams, you'll collaborate with delivery teams and stakeholders to promote quality, consistency, and a seamless user experience.

Lead and contribute to the QA strategy for the Salesforce program, ensuring alignment with overall program objectives and delivery roadmap;

Define, structure, and evolve testing frameworks and deliverables to support a multi-phase Salesforce program;

Design, develop, and execute test plans, test cases, and test scripts for Salesforce applications;

Validate new features, enhancements, and integrations across Sales Cloud and Service Cloud;

Perform functional, regression, integration, and end-to-end testing;

Collaborate closely with business analysts, developers, product owners, and program leads to ensure quality is embedded across all stages of the delivery lifecycle;

Identify, track, and manage defects, ensuring timely resolution and effective stakeholder communication;

Support and guide UAT cycles, working with business users to ensure readiness and successful adoption;

Contribute to test automation strategy and implementation, driving efficiency and scalability;

Continuously improve QA processes, tools, and governance to support program-level delivery excellence.

Keys to your success

2 to 5 years of experience in QA and software testing, including Salesforce environments;

Proven experience testing Salesforce applications, including Sales Cloud and Service Cloud;

Experience with tools such as JIRA, test management platforms, or automation frameworks;

Strong understanding of QA methodologies, testing lifecycle, and defect management;

Ability to work within broader program structures and contribute to cross-functional delivery;

Strong analytical skills, attention to detail, and a proactive, solution-oriented mindset.

Salesforce Administrator, Platform App Builder, or other relevant Salesforce certifications;

Experience with test automation tools such as Selenium, Provar, Copado QA;

Experience contributing to QA strategy or governance in large-scale transformation programs;

Familiarity with Agile / Scrum environments.

Please note that due to the nature of the responsibilities of the position, a proficient level of English is required, in particular to communicate on a daily basis with employees and managers outside of Quebec.

Our mission, your future

As a global network of trusted advisors, we create cutting-edge technological solutions to overcome today’s challenges and anticipate tomorrow’s needs. It all starts with the collaboration of a diverse team of passionate innovators, each driven to make a difference. Together, we challenge the status quo and push each other to new heights.

Ready to leave your mark on engaging mandates and shape the future through digital transformation and strategic consulting? Take your ambitions to the next level and discover your next exciting challenge with us!

Our offer

Balance that works for you: Work-life balance helps us stay at our best. With flexible work options and our Unlimited Vacation Plan, you can rest and recharge when you need it most.

Support for your well-being: Our benefits are designed with optimal health and wellness in mind. You’ll have access to 24/7 virtual healthcare, as well as an extensive wellness portal that provides tools and resources to support your physical, mental, emotional and financial well-being.

Continuous growth and learning: Through partnerships with world-renowned education leaders, we provide access to thousands of top-rated online courses and certifications. With exclusive leadership programs and a tuition reimbursement program for external training, we set you up to achieve your ambitions.

Our commitments

Equal employment opportunity : Alithya is committed to providing an inclusive workplace through the implementation of an equal employment opportunity program. We encourage women, Indigenous peoples, visible and ethnic minorities, and persons with disabilities to apply.

An inclusive path to success: Fostering an environment where you can thrive starts with ensuring an accessible recruitment process. If you require any accommodations , we welcome you to contact us. For more information, please visit our accessibility page:https://www.alithya.com/en/accessibility .