Salesforce Practice Leader

Capgemini; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A global consulting leader is seeking a Salesforce Practice Leader to drive successful engagement in Salesforce.com projects in Toronto. The ideal candidate will possess over 15 years of experience, managing client relationships and delivering business outcomes effectively. Strong expertise in Salesforce technology solutions is essential, along with negotiation and influence skills. This role also involves leading and growing the Salesforce practice team. The position offers a dynamic work environment with a focus on client satisfaction and team engagement.

Qualifications

• 15+ years of experience in a professional consulting organization.
• Strong negotiation and influence skills.
• Experience managing external client projects.

Responsibilities

• Act as Engagement Lead/Practice Lead on Salesforce.com projects.
• Understand client business needs and enable solutions.
• Grow the Salesforce practice team through recruiting and development.

Skills

Salesforce technology solutions

Project Financials

Vendor Management

Change Management

Negotiation skills

Cloud Computing knowledge

Education

Bachelor's Degree

Master's Degree in relevant field

Job description

Job Description - Salesforce Practice Leader (053912)

Act as Engagement Lead/Practice Lead on Salesforce.com engagements to ensure successful delivery of the projects in terms of scope, deliverables, budget, client satisfaction, achievement of required business outcomes and team engagement.

Responsibilities

• Understand client’s business needs and assess how to enable a solution to meet their needs.
• Play an important strategic role in the relationship with our alliance partners (Salesforce, Vlocity) through identification of strategic opportunities, and coordination of marketing activities and campaigns. Candidate should have experience with working within the Salesforce partner eco system.
• Demonstrate functional CRM and relevant industry knowledge and an understanding of current trends and issues. Leverage subject matter expertise in discussions with clients.
• Create innovative and differentiated offerings, staying relevant and in sync with market demand.
• Help lead and grow the Salesforce practice team through recruiting, people development and people engagement activities in coordination with the rest of the Canadian Salesforce practice leadership team.
• Work together with Capgemini’s account and industry leads to originate new Salesforce engagements in the region.
• Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

Qualifications

• Qualification & Experience: Experience with a professional consulting organization.
• Strong experience with Salesforce technology solutions; ideally Salesforce certified.
• Experience in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development.
• Strong negotiation and influence skills.
• Deep knowledge of Cloud Computing and Salesforce.com, either through work at industry participants or consulting to the industry.
• 15+ years experience, Bachelor's Degree.
• Certification: manages engagements with complexity on EM level 2 or higher. If possible, certified at this level.
• Master in Vendor Management, Transition Management, Change Management, Risk Management, Continuous (Service) Improvement and Project Financials, KPI & Reporting.
• Strong negotiation capabilities.
• Proficient in Quality Management.

Project Managers take full responsibility for managing a project or program. They normally manage a number of related streams or activities to achieve a desired business result, planned profitability levels, quality standards and highest-level client satisfaction. Project Managers are responsible for the project plan, budget, structure, schedule and staffing requirements for the delivery organization. A Project Manager usually has technical expertise in one or more other domains (e.g. a Project Manager with testing skills could perform a test manager function).

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

Click the following link for more information on your rights as an Applicant -http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

Visit us at www.capgemini.com. People matter, results count.