Salesforce CRM Business Systems Analyst

McKesson; Mississauga; On-site; CAD 114,017 - 151,930; Full time

Job summary

McKesson is seeking a Salesforce CRM Business Systems Analyst in Mississauga, Canada. The role involves analyzing and translating business requirements into scalable technology solutions for Sales and Service Cloud. Candidates should have strong experience with Salesforce and excellent skills in eliciting requirements and stakeholder engagement.

The compensation range for this position is $81,500 to $108,600 annually. McKesson offers a collaborative environment, focusing on healthcare accessibility and quality.

Qualifications

• 4+ years of relevant experience as a Business Systems Analyst supporting Salesforce CRM.
• Experience translating business requirements into user stories.
• Strong skills in requirements documentation and analysis.

Responsibilities

• Elicit and document business requirements for Salesforce initiatives.
• Translate business needs into functional specifications.
• Support solution design by collaborating with developers.

Skills

Requirements elicitation

Stakeholder engagement

Salesforce platform knowledge

Agile methodologies

Analytical thinking

Problem-solving

Education

Degree or equivalent experience

Tools

Jira

Azure DevOps

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve – we care.

Salesforce CRM Business Systems Analyst

We are seeking a Salesforce Business Systems Analyst to support the delivery of CRM solutions across Sales Cloud and Service Cloud. This role is responsible for eliciting, analyzing, and translating business requirements into scalable technology solutions, ensuring alignment with business objectives and enabling efficient, high-quality delivery of CRM capabilities.

What You’ll Do

• Elicit, analyze, and document business requirements for Salesforce Sales Cloud and Service Cloud initiatives
• Translate business needs into detailed functional and technical specifications for development teams
• Collaborate with business stakeholders, product owners, and IT teams to define solution scope and requirements
• Facilitate requirements workshops, user story development, and backlog refinement
• Support solution design by working closely with developers and architects to ensure feasibility and alignment
• Conduct impact analysis and support decision-making by evaluating options and trade‑offs
• Participate in system, integration, and user acceptance testing (UAT), ensuring requirements are met
• Ensure traceability between business requirements, design, and delivered solutions
• Support data analysis, process mapping, and optimization of CRM workflows
• Identify opportunities for process improvement, automation, and enhanced user experience
• Ensure compliance with enterprise governance, security, and data standards
• Collaborate across cross-functional teams to support successful project delivery

What You Bring

• Experience as a Business Systems Analyst supporting Salesforce CRM (Sales and/or Service Cloud)
• Strong skills in requirements elicitation, documentation, and stakeholder engagement
• Familiarity with Salesforce platform capabilities, including objects, workflows, and reporting
• Experience translating business requirements into user stories and functional specifications
• Understanding of Agile delivery methodologies and tools (e.g., Jira, Azure DevOps)
• Ability to perform impact analysis and support solution evaluation
• Strong analytical thinking and problem-solving skills
• Effective communication skills with both business and technical stakeholders
• Ability to manage multiple priorities and work in a fast-paced environment

Minimum Requirements

• Degree or equivalent experience
• Typically requires 4+ years of relevant experience

Preferable Skills & Experience

• Salesforce certifications (e.g., Salesforce Administrator, Business Analyst certification)
• Strong experience with Sales Cloud (Leads, Opportunities) and Service Cloud (Case Management, Omni-Channel)
• Experience with process mapping, workflow design, and CRM optimization
• Familiarity with data modeling, reporting, and data quality management in Salesforce
• Exposure to integrations between Salesforce and enterprise systems
• Experience working in Agile/Scrum delivery environments
• Knowledge of CRM transformation or migration initiatives
• Exposure to AI-driven CRM capabilities (e.g., Agentforce, Einstein features)
• Experience working in large enterprise or regulated environments

Compensation

Our Base Pay Range for this position: $81,500 - $108,600

Equal Employment Opportunity Statement

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.