Salesforce Business Analyst - Translate Needs to Solutions

Cloud SynApps Inc.; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Job summary

A growing consulting firm in Mississauga seeks a Salesforce Business Analyst to bridge business needs with Salesforce solutions. The role includes gathering requirements, designing configurations, and training users. Ideal candidates will have 5-7 years of experience with strong Salesforce skills, and familiarity with both Sales Cloud and Service Cloud. This position offers an opportunity to enhance the organization’s Salesforce capabilities while working in an Agile environment.

Qualifications

• 5-7 years of experience working as a Salesforce Business Analyst.
• Strong understanding of the Salesforce platform.
• Experience with Salesforce configuration (e.g., workflows, process builder).

Responsibilities

• Gather and document business requirements from stakeholders.
• Translate business needs into Salesforce solutions.
• Conduct user training sessions and create training materials.

Skills

Salesforce configuration and customisation

Strong communication skills

Data analysis

Agile environment experience

Education

Bachelor’s degree in business administration, Computer Science, Information Systems

Tools

Sales Cloud

Service Cloud

Job description

A growing consulting firm in Mississauga seeks a Salesforce Business Analyst to bridge business needs with Salesforce solutions. The role includes gathering requirements, designing configurations, and training users. Ideal candidates will have 5-7 years of experience with strong Salesforce skills, and familiarity with both Sales Cloud and Service Cloud. This position offers an opportunity to enhance the organization’s Salesforce capabilities while working in an Agile environment.